Travelle Restaurant Server-Full Time - The Langham, Chicago

Langham Hospitality Group•United States,

17h•$11 - $14•Onsite

About The Position

To provide friendly, courteous, and professional service to guests in the hotel’s food and beverage outlets including but not limited to the Travelle Restaurant and Travelle Bar while maintaining high level of service as per Langham Hospitality Group and Forbes standards.

Requirements

Basic knowledge of food and beverages preparation.
Basic knowledge of point-of-sales systems.
Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
Ability to remember, recite and promote the variety of menu items.
Ability to work stand and work in confined spaces for long periods of time.
Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.
Prior Food and Beverage experience required.
Ability to obtain any government required license or certificate.

Nice To Haves

Luxury experience preferred.
High school diploma preferred.

Responsibilities

Ensure proper set-ups for all tables in assigned sections with attention to details.
Inspect linen, silver, china and other table items for cleanliness and appearance.
Serve food, coffee, water and other beverages to customers as required by guests.
Resolve complaints in regard to guest experience in positive and professional manner.
Cooperate closely with other members of the outlet team including servers, porters and kitchen associates.
Communicate with Restaurant Management on a daily basis.
Clean restaurant area during and after meal periods.
Positive team player with the ability to get larger tasks completed.
Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries about the area.
Follow health and safety procedures.
Work well in a team atmosphere and independently.
Self-motivated and friendly, able to work with a diverse team of people.
Attend monthly department meetings.
Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
Assist in month-end beverage inventory.
Perform other duties and responsibilities as requested e.g., special guest requests.
Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
Other duties as assigned such as assisting security with disorderly guests.
Report duty as scheduled by direct supervisor according to operating hours.
Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
Be fully versed in all Forbes service standards.
Other duties as assigned by direct supervisor.

Benefits

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling