Catering Operations & Sales Manager

City Barbeque, LLC•Huntsville, AL

3d•$0 - $50,000

About The Position

This position combines the responsibilities of the Catering Sales Manager, Catering Operations Manager and the Wedding Coordinator. At City Barbeque the responsibility for sales and wedding development as well as the coordination of all catering events, outside sales events, wedding events as well as catering operations for a new market until sales reach a level of adding the next position.

Requirements

Solid knowledge of local area is essential
Thorough experience with sales/negotiation/closing process
Must possess excellent communication skills both internally and externally
Polished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environment
Proactive with the ability to remain calm under pressure and to anticipate and support changes
Minimum 3-5 years of experience as a Catering/Events manager or similar role
Talented, passionate, knowledge of food in restaurant & catering industry experience
Ability to assess client requirements and deliver ensuring client satisfaction
Solid business and financial experience. Strong analytical and measurement/tracking skills
Project and process management skills, including: effective management of time and budget; able to balance and prioritize multiple tasks to meet deadlines; identify and implement system and process improvements
Client focused with excellent customer service
Team players who want to be part of a winning team
Must be driven and able to operate autonomously
Strong computer skills including Word and Excel. Has the ability to learn new systems. Able to learn and adjust to systems that City Barbeque uses to execute on a daily basis
Must have weekend availability and the ability to work a flexible, and ever-changing schedule

Responsibilities

Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate events.
Focuses on revenue-producing activity and maximizes selling time by dedicated to direct Sales efforts and local marketing.
Involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques.
Comfort in cold calling venues and vendors relating the industry to increase business referrals.
Represents company at bridal shows and industry related events to book catering leads.
Use of proper phone etiquette and phone procedures.
Represents themselves in a professional, hospitable manner to guests and staff members.
Works closely with local joint management team and shares information regularly with other regional catering sales managers to stay abreast of clients, trends and lead opportunities.
Active involvement in networking events.
Meets established sales goals per quarter.
Knowledge of catering menu and ability to talk clients through logistics of varying event types.
Ability to properly communicate with potential guests via phone, email or in person to collect necessary information, answer questions, and upsell
Managing various service channels to include answering the phone, online website requests, and requests made in restaurant at variable times throughout the week.
Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system
Creates and utilizes an ongoing prospect list, in order to ensure incremental growth.
Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues.
Manages existing accounts, to ensure ongoing support and repeat catering sales.
Promptly follows up on all customer calls and requests in an efficient and expedient manner.
Manages the catering order process from customer to the catering team and to the joint team
Ensuring order details are clearly communicated to operations producing and managing the event
Tending to specialty requests and orders
Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times.
Develops and manages an operations team to fulfill “Best on the Block” event expectations.
Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs
Directs all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations
Responsible for P&L management, including food, paper, labor and supplies
Manages the ordering of supplies, paper, food, equipment, uniforms when needed.
Manages upkeep of catering assets, equipment and vehicles
Directs event planning and logistics handling for all market events including the following:
Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events.
Event staffing & scheduling
Execution of production reports and other systems that direct proper food production, packaging and delivery for events
Directly and indirectly ensures successful daily event operations including, but not limited to:
Working with restaurant managers and teammates to meet sales and operational goals for each event
Timely delivery and set-up
Responsibly delivering product and supplies to and from event(s)
Competition quality product
Backyard hospitality given
Customer conflict resolution.