Catering Operations Manager

Compass Group•New York, NY

2d•$72,000 - $85,000•Onsite

About The Position

Restaurant Associates, a leading provider of dining and event catering for prestigious institutions, is seeking a Catering Operations Manager for the Google Food program. This role is crucial in supporting the program's vision of inspiring sustainable lifestyles through food choices and experiences. The Google Food Team emphasizes collaboration, innovation, responsible business practices, and behavioral economics. The Catering team plays a vital role in upholding these values for both Googlers and vendor partners.

Requirements

Bachelor's degree preferred, or equivalent professional experience
Minimum of 3 years of food service, catering, and/or multi-unit management experience
Excellent communication skills, both written and verbal
Proven track record of leadership
General culinary knowledge of basic kitchen practices, protocols, and procedures
Proven coaching and teaching skills with peers, individuals, and teams
Passion for food trends, hospitality, innovation, and creative experiences
Manages time effectively and prioritizes tasks to meet deadlines
Creates a culture of food and workplace safety
Ability to effectively communicate, motivate, and interact with all levels within the organization
Demonstrates good judgment and decision-making skills
Maintains a positive attitude under pressure and motivates the team
Ability to maintain confidentiality
Working knowledge of Google Docs, Sheets, Slides, and Mail
Ability to work independently as well as within a team
Ability to work in a fast-paced, changing environment
Stand, talk, hear, taste, or smell
Walk; use hands or fingers; handle or feel; stoop, kneel, crouch, or crawl
Meet specific vision requirements
Read, understand, and speak English to perform the essential functions of the job

Nice To Haves

Employee Engagement
Employee Development
Coaching and Counseling
Communicating team members’ roles and areas of responsibility to all management
Equipment and Smallwares Maintenance
FOH Ordering
Safety

Responsibilities

Drives excellence in the service and experience of the operation.
Identifies, motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects.
Oversees administrative and operational tasks, including financial management and analysis, human resources, sanitation, and safety.
Focuses on innovative hospitality and creating catering experiences to support operational excellence.
Designs, manages, and owns the overall experience, not just the offerings.
Sets an expectation of hospitality that is friendly and engaging.
Has a passion for quality food preparation and taste.
Trains and develops the team.
Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner.
Ensures all sector and Compass employee guidelines are implemented and adhered to.
Creates a culture of Food and Workplace Safety.
Treats all customers with professionalism, care, and respect.
Develops daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles.
Responsible for the overall daily operation and success of the catering service team.
Drives communication among all stakeholders: FOH, BOH, café teams, etc.
Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement.
Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements.