Catering Operations Manager

Compass Group•New York, NY

1d•$72,000 - $85,000•Onsite

About The Position

Restaurant Associates is the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations. The Google Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Google Food program’s mission is to inspire and enable Google community members to make food choices and enjoy food experiences that support them in being their best. The Catering team exists to support the global Google Food program and its values both to Googlers and to vendor partners.

Requirements

Bachelor's degree preferred, or equivalent professional experience
Minimum of 3 years of food service, catering, and/or multi-unit management experience
Excellent communication skills, both written and verbal
Proven track record of leadership
General culinary knowledge of basic kitchen practices, protocols, and procedures
Proven coaching and teaching skills with peers, individuals, and teams
Passion for food trends, hospitality, innovation, and creative experiences
Manages time effectively and prioritizes tasks to meet deadlines
Creates a culture of food and workplace safety
Proven coaching and teaching skills with peers, individuals, and teams
Ability to effectively communicate, motivate, and interact with all levels within the organization
Demonstrates good judgment and decision-making skills
Maintains a positive attitude under pressure and motivates the team
Ability to maintain confidentiality
Working knowledge of Google Docs, Sheets, Slides, and Mail
Ability to work independently as well as within a team
Ability to work in a fast-paced, changing environment
Stand, talk, hear, taste, or smell
Walk; use hands or fingers; handle or feel; stoop, kneel, crouch, or crawl
Meet specific vision requirements
Read, understand, and speak English to perform the essential functions of the job

Responsibilities

Designs, manages, and owns the overall experience, not just the offerings
Sets an expectation of hospitality that is friendly and engaging
Has a passion for quality food preparation and taste
Trains and develops the team
Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner
Ensures all sector and Compass employee guidelines are implemented and adhered to
Creates a culture of Food and Workplace Safety
Treats all customers with professionalism, care, and respect
Responsible for developing daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles
Employee Engagement
Employee Development
Coaching and Counseling
Communicating team members’ roles and areas of responsibility to all management
Responsible for the overall daily operation and success of the catering service team
Drive communication among all stakeholders: FOH, BOH, café teams, etc.
Equipment and Smallwares Maintenance
FOH Ordering
Safety
Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement
Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements