Catering Operations & Events Manager

Hightop Hospitality Catering•Saint Paul, MN

1d•Onsite

About The Position

Hightop Hospitality is seeking a hands-on Catering Operations & Events Manager to lead execution across our growing, multi-brand catering division. This role takes ownership of events in the final planning phase, ensuring each is operationally sound, fully prepared, and executed at a consistently high standard. You will translate detailed event plans into seamless, high-quality guest experiences. You’ll collaborate closely with sales, culinary, and venue partners to align expectations and build clear, executable plans for service teams. Working alongside Event Leads (Captains), you’ll provide oversight, support, and accountability for execution. On event days, you’ll be actively involved—directing teams, managing setup and flow, and ensuring every detail is delivered with precision. We’re looking for a highly detail-oriented leader who values structure, communicates proactively, and builds confidence through strong organization and follow-through. Events range from intimate, high-touch gatherings to large-scale functions of 500+ guests across the Twin Cities, surrounding suburbs, and occasional regional venues.

Requirements

2+ years of catering, hospitality, or event operations experience in a high-volume environment
Experience supervising service staff during live events, including servers, bartenders, or leads
Strong understanding of food service, bar service, and presentation standards
Demonstrated ability to manage multiple events while maintaining attention to detail and organization
Confident communicator with the ability to align clients, teams, and partners
A hands-on, solutions-oriented mindset with comfort working actively on-site
Strong problem-solving skills and ability to stay composed in fast-paced environments
High level of personal organization, accountability, and follow-through
Availability for evenings, weekends, and a variable schedule based on event volume
Ability to stand for extended periods and lift up to 50 lbs
Valid driver’s license

Responsibilities

Manage final event detailing with clients, confirming timelines, menus, layouts, bar offerings, and service expectations
Review and refine event details developed by sales to ensure they are operationally executable
Build and finalize BEOs and event documentation that clearly translate plans into action for culinary and service teams
Develop staffing plans based on event size, service style, and overall complexity
Coordinate logistics across food production, bar, rentals, and service teams
Oversee packing, staging, and load-out processes to ensure all events leave fully prepared and organized
Identify gaps, inconsistencies, or risks in advance and resolve them prior to event day
Oversee end-to-end event execution, with full accountability for food quality, bar service, and overall guest experience
Direct and support Event Leads, Servers, and Bartenders throughout setup, service, and breakdown
Ensure all elements arrive on-site in proper condition and are set up efficiently and to standard
Oversee presentation and execution of buffets, stations, passed service, and bar operations
Maintain strong awareness of event timing, flow, and service transitions throughout the event
Step into lead or support roles as needed based on event size and team structure
Troubleshoot challenges in real time, making thoughtful adjustments while maintaining composure and professionalism
Remain hands-on as needed, supporting setup, food finishing, service execution, and team coordination
Ensure service teams arrive prepared, informed, and aligned with the execution plan
Reinforce consistent standards for food presentation, service, and guest interaction
Provide clear direction and maintain strong on-site leadership presence in fast-paced, high-pressure event environments
Build credibility with teams through preparation, organization, and calm, confident leadership
Build and maintain strong relationships with venue partners and on-site contacts
Ensure seamless coordination between catering execution and venue operations
Participate in site visits and walkthroughs to support readiness for complex or large-scale events