Catering & Events Manager

Ocean House•Westerly, RI

2d•Onsite

About The Position

The Event Manager prepares all event documentation and coordinates with both the Sales team, Operations team and clients to ensure consistent, high-level service throughout the pre-event, event and post-event phases of property events. He/she ensures a seamless turnover from sales to service. The Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events with superior service levels. The Event Manager serves as the event planner’s primary contact (following turnover) on property and is responsible for the guest experience.

Requirements

Ability to handle multiple, simultaneous, and complex tasks and projects effectively and efficiently.
Information research, analysis, and evaluation skills.
Knowledge of office management principles and procedures.
Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
Excellent knowledge of the principles, philosophy, and practices of recreation administration (e.g., program planning, leadership, risk management, budgeting, marketing & public relations).
Understanding of the recreation needs and interests of the community and the ability to meet such needs with innovative programs and services that promotes participation in healthy and enjoyable recreation experiences.
The ability to plan, promote and evaluate recreation services for the community.
Leadership skills for a wide range of recreational activities and special events.
The ability to establish and maintain effective working relationships with town officials and staff, Citizen Action Committee, special interest groups, agencies, and individuals.
The ability to communicate effectively orally and written.
College degree or equivalent work experience
Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.
Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team.
Maintain confidentiality of guest/employee information and pertinent hotel data.

Nice To Haves

1-year previous luxury hotel operations experience preferred.

Responsibilities

Oversees the development and implementation of relationships with outside vendors (musicians, florists, rental company).
Oversees the development and implementation of community groups sponsor events.
Responsible for budgetary and expenses of the in-house events, including labor, cost of goods, and net profit.
Respond to all private dining requests for events in Cottage, Signature Suites and Members and Owners.
Creates proposals, estimates and contracts for assigned leads.
Ensure all documents sent to clients are error free and follow hotel standards.
Oversees and coordinates all the details for in-house resort events.
Scheduling and prioritizing work assignments, and implementation of effective operating policies, procedures, and systems.
Aids and support to colleagues on the catering team.
Address all guest concerns related to in-house events and bring them and their resolution to the attention of the Director of Catering & Events.
Prepare all Banquet Event Orders and lead BEO Meetings as they relate to all assigned groups including in-house events.
Assisting in the development of policies and procedures related to in-house event planning.
Recruits needed volunteers and contract service employees (e.g., special guests such as musicians, artists, etc.).
Garner publicity for the special events by working with the Director of Sales & Marketing.
Controls revenues and expenditures; and makes recommendations for future budget appropriations.
Assist in the publication of the monthly Resort Activity Calendar ensuring that all in-house events are included.
Book all music and entertainment programming for the Resort venues, handle arrangements regarding travel, housing, and contract negotiations for the entertainers.
Work in conjunction with the Resort florist on weekly and monthly and holiday decoration.
Reviewing the Final Billing with Accounting for accuracy before sending the final bill to our clients.
Assisting with Site Tours for potential clients as well as clients on property reviewing space for upcoming programs and events.
As directed, will oversee special cultural events including art, shows, antique shows and music events.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.