Catering Manager | View Boston

Legends Global•Boston, MA

10h•Onsite

About The Position

Legends Global Attractions is seeking a Catering Manager to oversee the day-to-day catering operations at View Boston. This role involves managing both front-of-house and back-of-house catering operations for the event spaces within the venue. View Boston is a multi-level attraction in the Prudential Tower featuring immersive exhibits, a bistro, a cocktail lounge with a viewing deck, and indoor viewing spaces, designed to welcome locals and visitors for unique experiences and events.

Requirements

Five (5) years of experience in hospitality management in a large volume event venue
Skilled at fine dining service and full-service etiquette
Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint required.
Must be able to work non-traditional shifts to include extended hours and flexible schedule, including early mornings, weekends, days, nights, and holidays.
Current TABC and Food Handlers Certifications
High School Diploma or GED
Excellent customer service
Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; create and build positive and productive relationships.
Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
Ability to work independently and/or in a team environment.
Strong verbal and written communication skills
Must be able to work well in high pressure situations and remain flexible during last minute changes and revisions.

Responsibilities

Oversee and execute all View Boston events from load in, set up, execution, load out.
Attend weekly BEO meetings and preconference meetings, proactively preparing for View Boston events for two weeks out, ensuring all cross functional departments are aware and staffed appropriately for event attendees.
Collaborate with venue technology team to ensure seamless AV for all event clients.
Effectively communicate with catering partners, event sales managers, coordinators, staff and facilities team to deliver five-star service to all clients for events.
Supervise catering partners, event coordinators, event staff and facilities team during all View Boston events.
Direct back of house and front of house operations for all catered special events. Duties include executing staff assignments, creating service plans in conjunction with the culinary and catering partner departments.
Monitor event equipment inventory reports submitted by Events team.
Hire, train, and develop events teams to include Event Bartenders, Servers, Barbacks, Bussers, & Runners.
Provide on-going service training and coaching to ensure and maintain high levels of service.
Conduct quarterly and annual special events service training.
Train and identify key staff to serve as Event Captains.
Monitor staff certification and create benchmarks for TABC and Food Safety training.
Attend BEO meetings and preconference meetings.
Responsible for maintaining and updating labor tracking report.
Conduct monthly safety review sessions with conversion and banquet event staff.
Responsible for ordering and maintaining event inventory as approved by Director of Marketing & Sales.
Must be able to execute all special events as assigned.
Perform other duties as assigned by Senior Leadership team.