Catering Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Cocoa Beach, FL

7d•Onsite

About The Position

This position both sells and services events. This person will solicit, negotiate and contract new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed revenue goals in guestrooms, banquet food & beverage, Audio Visual, meeting room rental, and ancillary hotel revenues. The EMM will prepare and execute sales contracts, event orders, group resumes, program execution, and work with accounting on final invoicing. Most importantly our EMM will collaboratively work interdepartmentally coordinating all function details with the hotels clients to ensure quality product delivery, customer satisfaction, and repeat business.

Requirements

2 or more years of hotel catering experience or similar industry
Proven track record of a consistent ability to provide quality service
Strong verbal and written English communication skills
Knowledge of the Hotel, Westmont and brand policies and procedures
Knowledge of the catering, food & beverage with banquet knowledge
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Computer literate in MS Word, Excel, and PowerPoint
Computer literate with Delphi preferred or other system used in hotel
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Strong “closing skills”
Strong ‘persuasion” skills
Ability to use standard software applications and hotel system
Effective decision-making skills
Effective influence skills

Nice To Haves

Previous leadership experience preferred

Responsibilities

Solicit new and maintain existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
Details, prepares, and initiates Banquet Event Orders to the client’s specifications and in conjunction with the Banquet Department, F&B Director, and Executive Chef.
Participate in daily Sales Stand-up meetings, attends weekly sales meeting and other meetings as directed.
Works with the hotel Revenue Manager and DOSM to determine room availability and rates.
Develop/maintain knowledge of market trends, competition, and customers.
Practice effective revenue/yield management strategies to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
Consults with customers to plan details such as number of persons expected display space desired, and food service schedule.
Meets with customers during an event to insure proper delivery of hotel services.
Conduct site tours for potential clients.
Achieve and exceed individual and team annual goals as established by the annual Marketing Plan.
Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
Promptly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Follows the sales strategy as specified by the Director of Sales & Marketing.
Understands and achieves team and individual goals.
Perform special projects and other responsibilities as assigned.
Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
Follows up with customer post-event.
Makes presence always known to customer during this process, regardless of which hotel they sit at.
Greets customer during the event phase and hands-off to the Convention Services department for the execution of details.
Is available to solve problems and/or suggest alternatives to previous arrangements.
Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Effectively responds to and handles guest problems and complaints.
Reviews Guest Service Results with leaders.
Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Utilizes Delphi or other hotel system to capture and manage customer information daily.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Makes decisions, including employees/team and commits to a course of action with available information.
Works to meet goals in a manner that does not disadvantage other employees or groups.
Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
Listens and responds to others.
Is interested in other’s views even if they counter own views.
Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
Adheres to all standards, policies, and procedures (SOPs, etc.).
Effectively uses sales resources and administrative/support staff.
Approaches work with a sense of urgency and purpose.
Allocates time and resources effectively when faced with competing demands.
Overcomes obstacles to accomplish challenging objectives.
Follows through on inquiries, requests, and complaints.
Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas for professional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements of the job.