Catering Manager

Laguna Development Corp•Albuquerque, NM

3d•Onsite

About The Position

The Catering Manager is responsible for overseeing all banquet operations to ensure exceptional guest service and adherence to Laguna Development Corporation’s standards, policies, and gaming regulations. This role involves managing the full lifecycle of events—from preparation to execution and post-event follow-up—while ensuring high-quality food service and guest satisfaction. The manager collaborates with clients to plan successful events, addresses guest feedback and concerns, and maintains strong communication with internal departments and external vendors. Additionally, the position requires maintaining a professional, positive demeanor and serving as a role model both within the organization and in interactions with customers.

Requirements

Degree or equivalent experience.
Several years in food and beverage operations.
Strong organizational skills.
Strong communication skills.
Strong negotiation skills.
Proficiency in standard office software.
Ability to work in a fast-paced environment.

Responsibilities

Overseeing all banquet operations to ensure exceptional guest service and adherence to Laguna Development Corporation’s standards, policies, and gaming regulations.
Managing the full lifecycle of events—from preparation to execution and post-event follow-up.
Ensuring high-quality food service and guest satisfaction.
Collaborating with clients to plan successful events.
Addressing guest feedback and concerns.
Maintaining strong communication with internal departments and external vendors.
Hiring, training, and supervising banquet staff.
Managing budgets and forecasting financial performance.
Ensuring compliance with health, safety, and regulatory standards.
Coordinating all banquet event orders.
Controlling costs and monitoring staff performance to maintain service excellence.
Handling scheduling and staffing needs.