Catering Manager

Popup Bagels • Delray Beach, FL

1d • Hybrid

About The Position

The Catering Manager is responsible for driving incremental revenue growth through the catering channel while delivering exceptional guest experiences that reinforce the PopUp Bagels brand. This role blends sales development, relationship management, operational coordination, and event execution to expand market presence and build long-term client partnerships. The Catering Manager owns the full catering lifecycle — from lead generation and client acquisition through execution, follow-up, and repeat business development — ensuring operational excellence and profitability.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field or equivalent professional experience.
• 2–5 years of experience in catering sales, hospitality sales, event management, or food & beverage operations.
• Demonstrated success meeting or exceeding sales or revenue targets.
• Experience managing client relationships in a fast-paced service environment.
• Experience coordinating logistics across multiple stakeholders.
• Familiarity with catering platforms, CRM systems, or event management software.
• Experience building SOPs or scalable catering programs.
• Strong consultative selling and relationship-building skills.
• Ability to identify revenue opportunities and convert leads into long-term clients.
• Understanding of pricing, margins, and profitability drivers.
• Exceptional verbal and written communication skills.
• Skilled at managing client expectations and resolving concerns proactively.
• Highly organized with strong attention to detail.
• Ability to manage multiple events, deadlines, and priorities simultaneously.
• Commitment to hospitality excellence and guest experience.
• Comfortable using CRM tools, invoicing systems, and reporting dashboards.
• Ability to analyze basic sales metrics and performance data.
• Self-starter with high ownership mindset.
• Comfortable working independently in a hybrid environment.
• Adaptable and effective in fast-growth, evolving organizations.
• Collaborative team player aligned with PopUp culture and values.

Nice To Haves

• Experience in multi-unit restaurant or high-growth hospitality environments.
• Background in startup or expansion-phase organizations.

Responsibilities

• Strategically grow catering sales by actively identifying and pursuing new business opportunities and maintaining relationships with existing clients to increase repeat business.
• Perform proactive cold calling, emailing, and establish contact with potential clients to introduce catering services and identify opportunities for new business with personalized follow-ups.
• Keep and maintain up-to-date client lists, tracking interactions, preferences, and history to ensure a personalized approach to service and future business.
• Conduct face-to-face meetings with clients to understand their catering needs, do tastings, present service options, create incentive programs, and build strong, long-lasting relationships.
• Oversee the entire order process, including taking, verifying, and coordinating client orders and working closely with PopUp Bagels staff to work onsite catering events as needed.
• Follow up post-event to gather feedback and address any issues promptly.
• Actively call and engage with repeat clients to encourage future orders, offer promotions, and gather feedback to continually improve the service experience.
• Work to transition all relationships to "First Party" and away from "Third & Second Party" relationships.
• Perform spot checks on experiences to ensure our delivery services are first class and maintain a short list of preferred drivers with delivery platform reps.
• Keep accurate and detailed records of sales and fees associated with orders.
• Manage department (and client) budgets, along with ensuring accurate invoicing and timely payments.

Benefits

• Comprehensive benefits package, including but not limited to, health insurance, ancillary insurance, 401K, paid time off.
• Work with a passionate senior leadership team dedicated to redefining the bagel industry.
• Opportunity to grow with a rapidly expanding, culture-driven brand.
• Competitive base salary with a commission-based bonus and incentives tied to achieving and exceeding revenue targets through catering sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level