Ritual Coffee Roasters Catering Lead

Ritual Coffee Roasters•San Francisco, CA

4d•Hybrid

About The Position

The Ritual Coffee Catering Lead is an organized, flexible, and enthusiastic cafe team member who collaborates with oversight from the Catering Manager to ensure catering events run smoothly and fulfill the mission of Ritual’s Catering & Events department. This department aims to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of a cafe's infrastructure. The Catering Lead works proactively with the Catering Manager, dedicating up to 40 hours a week to catering. This position may involve dynamic shifts between the cafe and event-related work. Event work includes, but is not limited to: managing the catering inbox, overseeing operations at specified events, working as a barista, and acting as the primary or secondary point-person for clients and employees on-site. These hours can be fluid and may sometimes require overtime, including very early and very late shifts. The Catering Lead represents Ritual Coffee and is expected to demonstrate a high level of hospitality and customer service, excellent bar skills, and maintain Ritual Coffee standards with both tenured and temporary staff at events. While prior knowledge of Ritual's systems is not required, the role demands a strategic thinker committed to the success of the catering department, co-workers, and the company. This role requires actively jumping in and developing solutions where needed. Flexibility, leading by example, and openness to feedback are essential. Ideal candidates are collaborative problem solvers, self-starters with a strong interest in coffee and people, inspired by creating unique experiences, possess a talent for operations and coffee, and are enthusiastic about delivering exceptional customer service.

Requirements

Minimum 1 year experience in a cafe, foodservice, or similar role.
An approachable people-person with a high level of emotional intelligence, patience, compassion, and problem-solving skills.
Excellent communication and teaching skills.
Love of coffee!
Proficiency with Google Drive, spreadsheets, and general comfort with the use of technology.
Availability: flexible to accommodate the nature of events while maintaining scheduled shifts in cafes, on-call for emergencies, ability to be on site at events.
Must be authorized to work in the United States.
Clean driving record and valid DL.

Nice To Haves

ServSafe Manager certification

Responsibilities

Collaborate with the Catering Manager to support and grow Ritual’s Catering program.
Contribute to the overall culture and business growth using our Culture Guide.
Fulfill all catering and cafe barista duties consistent with expectations.
Collaborate with Catering and Cafe Managers on scheduling to support catering needs while meeting cafe schedule requirements.
Manage operations at assigned events, including setting up, loading, and operating Ritual’s catering equipment.
Support the planning, execution, and management of catering events with the catering manager.
Maintain consistent communication with the Catering Manager leading up to and during events.
Uphold and enforce Ritual’s coffee and beverage quality standards at events.
As needed, plan events and consider all relevant logistics: scheduling, sourcing, staffing, and menu development.
Communicate efficiently and thoroughly with baristas, clients, partners, and vendors.
Ensure that tools, equipment, and inventory are organized and event-ready.
Manage load-in, set-up, operation of Ritual’s catering equipment, and break down during events.
Maintain the catering inbox and inquiries as needed.
Help maintain a clean, organized space at the Ritual warehouse.
Ensure that post-event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event.
Keep catering supplies organized and inventoried while in storage.
Maintain coffee brewing equipment and Catering area, keeping the machinery and space clean and functional.
Maintain friendly relationships with all vendors, placing and receiving orders as needed.
Report any malfunctioning pieces of the catering equipment to the catering manager.