Ritual Coffee Roasters Catering Lead

Ritual Coffee Roasters•San Francisco, CA

1d•Hybrid

About The Position

The Ritual Coffee Catering Lead is an organized, flexible, and enthusiastic cafe team member who collaborates with oversight from the Catering Manager to ensure catering events run smoothly and fulfill the mission of Ritual’s Catering & Events department. This department aims to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of a cafe's infrastructure. The Catering Lead works proactively with the Catering Manager to meet the scheduling needs of the catering department by working in catering for up to 29 hours a week. This position may work dynamically between shifts in the cafe and event-related work. Event work includes, but is not limited to: managing the catering inbox, managing operations at specified events, working as a barista, and acting as the primary or secondary point-person for clients and employees on-site. These hours can be irregular, may sometimes require overtime, and may be very early or late in the day. The role maintains Ritual's great reputation for catering by delivering excellent customer service and high-quality products at all events. While exact systems knowledge is not required initially, the role demands strategic thinking and commitment to the success of the catering department, co-workers, and the company. This role requires actively jumping in and developing solutions where needed. Flexibility, leading by example, and openness to feedback are essential. The ideal candidate is a collaborative problem solver and a self-starter with a strong interest in and appreciation for coffee and people, inspired by creating unique experiences, with a talent for operations and coffee, and wholeheartedly enthusiastic about delivering exceptional customer service.

Requirements

Minimum 1 year experience in a cafe, foodservice, or similar role
An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills
Excellent communication and teaching skills
Love of coffee!
Proficiency with Google Drive, spreadsheets and general comfort with use of technology
Availability: flexible to accommodate for the nature of events while maintaining scheduled shifts in cafes, on-call for emergencies, ability to be on site at events
Must be authorized to work in the United States (Required)
Clean driving record and valid DL (Required)
Food handler card required

Nice To Haves

ServSafe Manager certification a plus

Responsibilities

Collaborate with the Catering Manager to support and grow Ritual’s Catering program
Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
Fulfill all catering and cafe barista duties consistent with the expectations of Catering Manager and job description
Collaborate with Catering and Cafe Managers on scheduling in order to support catering while also meeting the needs of the cafe schedule
Manage operations at assigned events--including setting up, loading and operating Ritual’s catering equipment
Support the planning, execution, and management of catering events with the catering manager
Maintaining consistent communication with the Catering Manager leading up to and during events
Uphold and enforce Ritual’s coffee and beverage quality standards at events
As needed, plan events and consider all relevant logistics: scheduling, sourcing, staffing and menu development
Communicate efficiently and thoroughly with baristas, clients, partners, and vendors
Ensure that tools, equipment and inventory are organized and event-ready
Manage load-in, set-up, operation of Ritual’s catering equipment, and break down during events
Maintain the catering inbox and inquiries as needed
Help maintain a clean, organized space at the Ritual warehouse
Ensure that post-event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event
Keep catering supplies organized and inventoried while in storage
Maintain coffee brewing equipment and Catering area, keeping the machinery and space clean and functional
Maintain friendly relationships with all vendors, placing and receiving orders as needed
Report any malfunctioning pieces of the catering equipment to the catering manager