Catering/Events Sales Manager - Embassy Suites Mt. Pleasant Charleston Harbor

Hilton•Mount Pleasant, SC

5d•Onsite

About The Position

As a Catering & Events Manager, you will be responsible for negotiating business through proposals and contracts to close deals. This role involves the creative design of menus and events to maximize revenue and enhance the event experience. You will maintain existing relationships with corporate and social accounts. As a Sr. C&E Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will ensure a seamless turnover from sales to service and back to sales. This role recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You will serve as the event planner's primary contact following turnover on property and are responsible for their experience.

Requirements

Minimum one (1) year Hospitality related experience at manager level.

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Responsibilities

Organize, plan and prioritize duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.