Catering Director

ISS•Los Angeles, CA

1d•Onsite

About The Position

The Catering & Events Director builds a dynamic team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering & events departments.

Requirements

Well organized with outstanding coordination and multitasking ability
Is able to communicate up, down and across the organization to ensure success
Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
Excellent verbal and written communication skills
Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
Uses a systematic approach to problem-solving
Always promotes positive guest and co-worker relationships
Can calmly and effectively adapt to constructive feedback in high-stress environments
Collaborates throughout the client organization with individuals who play a role in the success of the catering department
Coordinate activities with other internal departments. Participates in/leads management team meetings
Interfaces with vendors and key service users within client organizations
Coordinates with clients regarding inquiries for hosting high end or large/ custom events
3+ years of work experience in a similar role (e.g., Catering Manager, Event Manager, etc.)
Experience in financial analysis, planning, budgeting, and marketing
Experience managing other managers including department and/or culinary leaders
ServSafe Manager certification
Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite.
Demonstrates strong interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

Bachelor's degree in communications, Hospitality, Event Management, Food Service Management, or similar is ideal
Previous P&L accountability or contract-managed service experience is desirable
Hotel multi-unit catering experience preferred

Responsibilities

Oversee event and catering departments and their operations
Develop training module of customer service and hospitality standards specific to the client for events and catering staff
Examine and improve existing event execution procedures to include collaboration between events and catering departments
Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
Lead the department to follow all workplace and food safety rules to actively prevent accidents
Ensure the team complies with all company safety, ServSafe and HACCP programs and principles
Responsible for all catering and events team members and functions including the smooth execution of the Catering Standard Operating Procedures
Build a dynamic catering operations team and ensure new team members are on-boarded and trained for success
Develop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
Deliver consistent quality in planning and execution of VIP and complex events
Develop and execute strategies to achieve budgeted forecasts
Develops and manages all aspects of the operations budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are met
Ensure accurate reporting of all departmental related revenue, expenses, and receivables
Builds professional relationships with key site service users and client stakeholders to instill confidence and build organizational trust
Leads in the coordination, execution, and measurement of client specific initiatives
Create measurable success targets for the team along with a path to achieve them