Catering Coordinator (Full Time) - InterContinental Houston

IHG • Houston, TX

10h • Onsite

About The Position

Coordinate services for clients and in-house guests, providing administrative and sales support for the department.

Requirements

• High School diploma or equivalent
• 1 year experience in a sales/catering office or related field
• Must speak fluent English
• Frequently standing up and moving about the facility
• Type at least 50 wpm
• Proficient PC computer skills
• Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment
• Basic math skills are used frequently.

Nice To Haves

• Some College preferred

Responsibilities

• Respond to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, and contracts. Collect data, update databases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances, or dissatisfied clients.
• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
• Perform other duties as assigned, including guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, and handling of mail and faxes.

Benefits

• Competitive salary
• Room discount
• Training
• Paid time off
• Medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED