Security Supervisor - On-Call - InterContinental Houston

IHG•Houston, TX

15h•Onsite

About The Position

The Security Supervisor is responsible for performing hotel security functions, including fire prevention, safety, and the investigation and resolution of guest and employee concerns regarding safety and security matters. This role is directly responsible for the operation, performance, and evaluation of other officers assigned to their shift, working under the authority of the Director of Loss Prevention. The supervisor will collaborate with the Director and other departments to ensure the continuity of hotel operations and will contribute to the development and training of all department colleagues.

Requirements

High school diploma or equivalent.
Two years of security and safety experience, or equivalent combination of education and experience.
Must speak fluent English.
Ability to adhere to ALL IHG Hotel Houston grooming standards.
Ability to understand and execute all safety and emergency procedures (e.g., fire, crowd control, inclement weather, bomb threats).
Ability to understand and operate emergency equipment (e.g., wheelchairs, fire extinguishers).
Ability to sit, stand and walk on a continuous basis, and run as warranted.
Ability to lift, carry, and store in overhead areas approximately 60 lbs.
Ability to lift and move, in an emergency situation, an immobilized adult.
Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
Ability to push and/or pull approximately 300 lbs.
Ability to work in temperature extremes.
Ability to utilize communication equipment (e.g., telephones, radios, beepers).
Ability to communicate clearly and effectively with guests and other employees.
Ability to interact with guests and other employees in a courteous, empathic, and discreet manner.
Ability to read and write effectively.
Ability to train, direct, supervise, evaluate and motivate other officers and personnel assigned to the department.
Ability to sustain direct contact with the public; must establish high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and colleagues.
Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to secure the facility.
Frequently bending, stooping, and kneeling.
Possession of a valid FA/CPR/AED certification.
Possession of any city, county, state, or other licenses as required by law.
Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
Mathematical skills, including basic math, are used occasionally.
Must be able to work nights, weekends, and/or holidays.

Nice To Haves

Other languages preferred.

Responsibilities

Perform hotel security functions, including fire prevention and safety.
Investigate and resolve guest and employee concerns regarding safety and security.
Oversee the operation, performance, and evaluation of other officers during their shift.
Ensure continuity of hotel operations in conjunction with the Director and other departments.
Assist in the development and training of all department colleagues.
Maintain and update Security Monthly Activity & Statistical Report.
Assist with the maintenance and revision of Training Manuals and programs.
Assist with the maintenance of The Hotel Security Manual.
Assist with colleagues training, directing, controlling and evaluations.
Check and monitor time and attendance daily.
Maintain bi-weekly manual sign-in sheets.
File and maintain all Security Incident and Supplemental Reports.
File and maintain all security workers Compensation Reports.
Maintain, revise and keep current all security forms and documents.
Maintain and order security supplies as needed.
Maintain and manage the hotel’s Lost & Found operations.
Maintain Shipping and receiving for neighboring departments.
Monitor mailing and distribution of all items in storage.
Maintain and update monthly Parking logs and decal distribution.
Report and copy all guest & visitor claim reports to the hotel’s Claim Adjusters.
Patrol property, public areas, guest floors and BOH areas.
Monitor surveillance cameras.
Challenge suspicious or unwanted persons.
Dispatch security assignments.
Prepare, maintain and distribute all hard and soft master keys.
Maintain and distribute Employee ID Cards.
Maintain and distribute employee payroll checks.
Maintain lost and found for guests and employees.
Maintain sign-in log of all vendors, visitors, and temporary employees.
Maintain log of lost credit cards.
Complete employee’s injury (Worker’s Comp. Forms) reports.
Complete Incident and Supplementary reports.
Investigate accidents and complaints.
Train, direct, motivate, and evaluate other officers assigned to shift.
Check for fire prevention situations.
Check and inspect fire equipment.
Check fire emergency exits.
Respond to various security assignments.
Respond to emergency medical situations.
Assist outside agencies when necessary.
Provide security escorts.
Provide key assistance into secured areas after hours.
Respond to security alarms.
Re-key (electronic) guest locks as needed.
Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls.
Inspect all items leaving the property.
Collect and inspect all passes permitting personnel to return to property.
Collect and inspect all passes permitting items to leave the property.