Catering Coordinator

Spire Hospitality•Park Ridge, NJ

11d•Onsite

About The Position

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Join our Catering TEAM and be a driving force in delivering exceptional Guest Services! As a Catering Coordinator, you will play a pivotal role in ensuring the smooth operation of our hotel's function. To assist the director and other managers with clients and hotel personnel in the handling of catering accounts. To process letters, proposals and contracts accurately and in a timely manner. To answer telephones in accordance with standards. To maintain filing, trace and office services in accordance with normal operating procedures.

Requirements

Ability to effectively deal with internal and external customers.
Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error.
Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads.
Knowledge of computers essential.
Computer skills necessary.
Confident utilizing MS outlook, Word, and Excel

Nice To Haves

Hotel or other office hospitality experience preferred.

Responsibilities

Promptly answer telephone calls following standards using clear and positive communication.
Communicate information accurately to manager and disseminate information and facts to relevant accounts and concerned departments.
Type correspondence, proposals and contracts as directed by management.
Process contracts for relevant department.
Learn and use all aspects of the Marriott CI/TY sales system.
Qualifying sales leads and sourcing them to respective managers.
Distribution of memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel.
Copy, scan and FAX necessary documentation for clients and hotel use.
Politely converse with clients to handle and avoid confrontations.
Respond to inquiries with accurate information and record in all relevant files.
Promptly respond to request for information on hotel facilities and menus.
Listen and extend assistance in order to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Maintain accurate, necessary payroll records, time sheets and distribute to finance in timely manner.
Monitor and order necessary office supplies for department.
Maintain filing system in accordance with company standards.
Log pertinent account information in files.
Maintain necessary copies of contracts and correspondence in orderly and accurate manner.
Maintain current files and contracts in accordance with minimum standards.
Conduct tours of ballrooms and meet with clients as needed.
Pass on incoming information and messages to clients when in-house.
Purchase gifts for clients as directed; deliver packages and faxes.
Learn and use MARSHA, PMS, Social Tables
Assist with ordering amenities for clients
Assist other departments as directed by management. For example, fill-in for administrative staff on leave in other departments.