Catering Coordinator

Starwood Hotels•Hanalei, HI

25d•$31•Onsite

About The Position

This role is a growth opportunity within the luxury hospitality industry, assisting the sales team and ensuring the department runs seamlessly. The ideal candidate will thrive in organized chaos and be hardwired to succeed. The primary role involves performing general office duties to support the Sales & Marketing team, such as sending emails, drafting proposals and contracts, managing bookings and rates in the property management system, and maintaining customer and company profiles. The Coordinator will also host client-facing opportunities, assist in selling guest rooms, catering services, and banquet facilities, and provide high-level administrative support including research, statistical reporting, data collection and processing, and resolving guest issues. The position requires someone who is highly organized and can manage calm amidst chaos.

Requirements

A post-secondary diploma or degree in a field of study related to this profession.
2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.
Strong administrative, organization, and technical skills.
Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.)
Must be detail oriented and accurate
Ability to manage multiple priorities, goal oriented and must meet deadlines.
Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
Excellent verbal and written communication skills.
Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.

Responsibilities

Answer telephone and respond to caller inquiries in a pleasant manner.
Answer client/bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
Manage and maintain sales managers schedules, appointments, and travel arrangements.
Assist sales team by managing schedules, filing important documents, and communicating relevant information.
Arrange and co-ordinate meetings, events, and any appointments.
Record, transcribe and distribute minutes of meetings when needed.
Perform hotel site tours with potential clients.
Monitor, screen, respond to and distribute incoming communications.
Other duties as assigned by Director of Sales or leadership team.