Catering Coordinator

Hy-Vee, Inc. • Grimes, IA

5d • Onsite

About The Position

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. Our Catering Coordinators are the driving force behind some of our customers' most memorable moments, from weddings and holiday gatherings to corporate events and everyday celebrations. In this role, you'll own the full catering experience, from meeting with customers and writing detailed orders to coordinating across departments and ensuring every event goes off without a hitch. If you're someone who thrives on organization, loves working with people, and takes pride in delivering exceptional results, we'd love to have you on our team.

Requirements

• High school diploma or equivalent experience required
• 1 to 3 years of similar or related work experience required
• Solve practical problems and work through complex situations with professionalism and good judgment
• Communicate clearly and confidently with customers, team members, and outside vendors in person, by phone, and in writing
• Compose original correspondence and follow technical manuals and guidelines
• Use math skills including fractions, decimals, and percentages for pricing and invoicing
• Lead and motivate a team, maintaining high standards and a positive, energetic work environment

Responsibilities

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one
• Meet with customers to understand their catering needs, write detailed orders, and coordinate across all departments involved including kitchen, bakery, and deli
• Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability
• Contact businesses and prospective customers to share information about Hy-Vee's catering services and develop contracts for exclusive Hy-Vee catering events
• Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures
• Develop and maintain standard catering practices and conduct quality control checks for multi-event catering
• Organize store shows and events such as bridal and holiday shows, set up displays, and coordinate with the events coordinator for annual events
• Consult with customers on rental companies and recommend equipment purchases with Store Director approval
• Ensure proper temperatures and storage procedures are maintained to guarantee product freshness and control shrink
• Develop guidelines for department performance in the manager's absence and instruct, assign, and coordinate work of department employees
• Attend department manager meetings, obtain baseline pricing, and ensure competitive pricing in the market area
• Understand and troubleshoot equipment and ensure maintenance is performed as needed
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Answer phone calls and return voicemails promptly and professionally
• Report to work when scheduled and work the expected number of hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED