Catering Coordinator

Trump Miami Resort Management LLC• Doral, FL, US, FL

2d•Onsite

About The Position

Coordinate services for clients and in-house guests, providing both administrative and sales support for the department. This role involves responding to client calls, obtaining final details, and maintaining accurate client information. It also includes performing administrative duties such as typing proposals, letters, and contracts, as well as collecting data, updating databases, and completing departmental reports. The position requires resolving guest requests and complaints to their satisfaction, informing supervisors of any major issues. Collaboration with other departments is essential for coordinating services like VIP amenities and special requests. The role may also involve coordinating outside vendor services and ensuring set-up requirements meet client needs. Additionally, associates are expected to provide "Lateral Service" to support other departments and ensure overall customer satisfaction, responding positively unless it risks guest dissatisfaction, in which case a supervisor should be notified.

Requirements

Basic mathematical skills.
Computer literate to create special forms.
Interpersonal skills to deal with staff.
High School Diploma.
Three to Five years of administrative experience.
Experience in events.

Nice To Haves

CPR certification and/or first aid training preferred.

Responsibilities

Respond to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements.
Regularly follow-up with clients and maintain accurate and updated information.
Perform administrative duties such as typing proposals, letters, and contracts.
Collect data, update data-bases, and complete departmental monthly reports.
Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Promote team work and quality service through daily communication and coordination with other departments.
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate.
Regularly follow-up to ensure set-up requirements meet client needs.
Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.).
Provide "Lateral Service" to support other departments to ensure customer satisfaction.
On-going staff training using Microsoft Word and Delphi.
Add new staff to Delphi/Network.
Network Backup/Restore tape.
Cancel bookings/change status in Delphi.
Run daily event reports.
Update Performance Summary Report.
Data Entry of associate meetings in Delphi.
Setup/delete and print new booking auto traces in Delphi.
Event data entry of new bookings into Delphi.