Catering & Convention Services Coordinator - InterContinental Los Angeles Downtown

IHG•Los Angeles, CA

18d•$30 - $33•Onsite

About The Position

The Catering & Convention Services Coordinator coordinates services for clients and in-house guests and provides administrative and sales support for the department. The role responds to client calls and special requests, obtains and follows up on event details and requirements, and maintains accurate, current client information. It also prepares proposals, letters, contracts, databases, and departmental reports; addresses guest requests or complaints; and communicates with other departments to coordinate service needs. The coordinator may arrange outside vendor services and carries out additional assigned tasks, such as tours, calendar maintenance, phone routing, and mail and fax handling. The position requires a high school diploma or equivalent and at least one year of experience in a sales or catering office or related field. Some college is preferred, and fluent English is required. Work involves frequent movement around the facility, computer and keyboard use, customer and colleague communication, and lifting or carrying items weighing up to 25 pounds. The role may require nights, weekends, or holidays. It is classified as non-exempt and eligible for overtime in accordance with applicable regulations. The stated hourly pay range is $30–$33, subject to the factors described in the posting.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a sales/catering office or related field.
Fluent English.
Ability to type at least 50 words per minute.
Proficient PC computer skills.
Ability to frequently stand and move about the facility.
Ability to carry or lift items weighing up to 25 pounds.
Ability to communicate with customers, employees, and third parties.
Ability to use a keyboard to generate correspondence and reports.
Ability to handle objects, products, and computer equipment.
Reading, writing, and basic math abilities.

Nice To Haves

Some college.

Responsibilities

Respond to client calls and special requests; obtain final details, dates, times, and hotel room and meeting room requirements; follow up regularly and maintain accurate, updated information.
Perform administrative duties, including typing proposals, letters, and contracts; collect data, update databases, and complete monthly departmental reports.
Resolve requests and complaints to the guest’s satisfaction and inform a supervisor of major problems, complaints, disturbances, or dissatisfied clients.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate details with other departments, including VIP amenities, special requests, service needs, and special handling.
Coordinate outside vendor services, such as floral displays and audio/visual services, when appropriate, and follow up to ensure setup requirements meet client needs.
Perform other assigned duties, which may include guest room or property tours, special guest requests, maintaining calendars, answering and routing phones, and handling mail and faxes.