Catering Assistant

Cincinnati Children's

4d • $17 - $20 • Onsite

About The Position

The Catering Assistant position is a full-time, regular role with a weekly hour commitment of 40 hours and an FTE of 1. The role is located at the Burnet Campus within the Food Services department and operates on a rotating shift schedule. The primary goal is to make children's health better through a holistic team approach. The position involves supporting event execution and providing excellent customer service in a fast-paced environment.

Requirements

• 1 year work experience in service industry, prefer in food service related area

Nice To Haves

• High school diploma or equivalent
• 6 months Banquet service specifically in a conference center, hotel or formal setting

Responsibilities

• Manage multiple priorities in a fast-paced environment.
• Prioritize work, meet deadlines, and adapt to changing needs.
• Read and interpret Banquet Event Orders (BEOs) and daily work sheets; proactively seek clarification to ensure successful event execution.
• Demonstrate initiative, sound judgment, professionalism, diplomacy, and tact.
• Maintain reliable attendance and punctuality.
• Accept responsibility for actions, follow through on commitments, and maintain high-quality work standards.
• Maintain professional attire and physical presentation.
• Provide excellent customer service with a positive, patient, and professional approach.
• Identify customer needs and respond appropriately, escalating concerns when necessary.
• Support customer satisfaction by recommending services or solutions that meet organizational and client needs.
• Communicate clearly, professionally, and effectively with customers, leadership, coworkers, and support teams.
• Adapt communication style to meet the needs of diverse audiences and situations.
• Collaborate effectively across departments to ensure successful event execution and outstanding customer service.
• Stand and walk for the majority of the shift.
• Push, pull, load, unload, and transport equipment and supplies throughout a large service area.
• Lift and move items weighing up to 60 pounds.
• Maintain a positive attitude and demonstrate enthusiasm for serving customers and supporting team goals.
• Work independently while contributing to a collaborative team environment.
• Maintain flexibility and composure in a busy, service-oriented setting.

Benefits

• Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED