Catering and Sales Manager- Sheraton Des Moines, Iowa
About The Position
The Catering and Sales Manager drives catering, banquet, meeting, and group-room revenue for the Sheraton Des Moines. The role develops new business, maintains client relationships, and coordinates events from initial inquiry through final billing. The ideal candidate is a proactive sales professional with strong negotiation skills, attention to detail, and a commitment to Marriott service standards. The manager solicits and books business, develops client and community relationships, conducts hotel tours, prepares proposals and contracts, and maintains sales records and forecasts. They oversee event planning and coordination, including client requirements, Banquet Event Orders (BEOs), interdepartmental communication, event execution, and post-event follow-up. The role also supports revenue monitoring, billing and collections, event documentation, budgeting, and promotional initiatives while following hotel policies and Marriott brand standards. The work includes office duties, client visits, property tours, and time in banquet and meeting spaces. Events may require extended standing and walking; reasonable accommodation is available. Compensation depends on experience and qualifications, with salary, incentive opportunities, and benefits to be discussed during the hiring process.
Requirements
- Previous Marriott hotel sales and catering experience.
- At least two years of hotel catering, event sales, or related hospitality sales experience.
- Proven ability to generate new business, close sales, and achieve revenue goals.
- Experience preparing contracts, proposals, BEOs, and group room block arrangements.
- Familiarity with Marriott sales processes and applicable hotel sales and event management systems.
- Strong communication, presentation, negotiation, and customer service skills.
- Excellent organizational skills and the ability to manage multiple events and deadlines.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Availability to work evenings, weekends, and holidays as business needs require.
Nice To Haves
- Experience with CI/TY, Marriott Sales & Catering, or the property’s applicable sales platform.
- Established relationships within the local corporate, wedding, and event planning markets.
- Associate’s or bachelor’s degree in hospitality, business, marketing, or a related field, or equivalent work experience.
Responsibilities
- Solicit catering, corporate meeting, social event, wedding, and group business through sales calls, networking, prospecting, and local outreach.
- Meet or exceed revenue, booking, and sales activity goals.
- Develop relationships with corporate accounts, event planners, wedding professionals, community organizations, and travel partners.
- Conduct hotel tours and site inspections highlighting meeting spaces, catering services, guest rooms, and hotel amenities.
- Prepare proposals, negotiate pricing, and obtain signed contracts and required deposits within hotel guidelines.
- Identify opportunities to increase revenue through menu upgrades, audiovisual services, room blocks, and other event services.
- Maintain accurate sales records, account details, and booking forecasts in hotel sales systems.
- Serve as the primary client contact during event planning, confirming requirements, timelines, menus, room layouts, and special requests.
- Prepare accurate BEOs and promptly communicate changes to affected departments.
- Coordinate with banquet, food and beverage, culinary, front office, housekeeping, and engineering teams to ensure event readiness.
- Lead or participate in BEO meetings and pre-event planning discussions.
- Support event execution, address concerns, and ensure client satisfaction during key events.
- Follow up after events to obtain feedback, resolve outstanding issues, and secure repeat business.
- Monitor booking pace, revenue forecasts, and sales performance.
- Ensure contracts, deposits, payment schedules, cancellation terms, and final balances are documented and followed.
- Coordinate with accounting to support accurate billing and timely collection of outstanding balances.
- Maintain complete event files, including agreements, approved changes, payment records, and client correspondence.
- Assist with the annual sales and catering budget, business plan, and promotional initiatives.
- Follow hotel policies for pricing, discounts, complimentary services, and contract approvals.
- Apply Marriott brand standards and service expectations to sales interactions and event delivery.
- Use applicable Marriott sales tools and hotel systems accurately.
- Partner with hotel leadership to support guest satisfaction, account loyalty, and repeat business.
- Represent the hotel professionally at industry events, community functions, and client meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
