Catering and Events Manager
About The Position
This role involves upholding the hotel's commitment to superior hospitality and client satisfaction by achieving sales and catering revenue goals. The manager will proactively engage in sales activities, conduct site inspections, and entertain clients. Key responsibilities include planning event details with clients, ensuring all arrangements are confirmed, and acting as the main point of contact between clients and hotel departments for seamless event execution. The role also requires maintaining accurate client files and contracts, reviewing event setups and feedback to ensure standards are met, and providing administrative support to meeting planners. A thorough understanding of hotel facilities and services is essential, as is staying informed about the local market and competitive trends. The position involves attending meetings, generating reports, promoting teamwork, and maintaining confidentiality. The manager must represent the hotel professionally and perform other duties as assigned by the Director of Sales & Marketing or Director of Catering & Conference Services.
Requirements
- High School diploma or equivalent required
- Must have a valid driver’s license for the applicable state
- Must possess developed verbal and written communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients
- Must be proficient in general computer knowledge, especially Microsoft Office products
- Must be able to work independently and simultaneously manage multiple tasks; strong organizational and presentation skills
Nice To Haves
- Previous Hotel Sales experience preferred
- Experience with professional selling skills desired: opening, probing, supporting, closing
Responsibilities
- Uphold the hotel’s commitment to superior hospitality and client satisfaction
- Effectively achieve assigned sales, catering revenue, and solicitation goals
- Proactively make solicitation calls, conduct site inspections, and entertain clients for group, catering, and business accounts
- Meet with clients to plan function details; ensure all arrangements, guarantees, and deposits are confirmed per contract guidelines
- Act as primary liaison between clients and hotel departments to ensure flawless event execution
- Prepare, maintain, and update accurate client files, contracts, and correspondence
- Review event setups, Banquet Captain reports, and client feedback to ensure standards are met
- Provide administrative support to meeting planners, including business center assistance, billing accuracy, and group rooming list entry
- Develop a strong working knowledge of all hotel facilities, services, and operational procedures related to sales and catering
- Maintain visibility in the local market; stay informed on competitive catering facilities and market trends
- Attend and conduct meetings as necessary; generate reports for management review
- Support and promote teamwork, motivation, and departmental morale
- Maintain confidentiality of guest and hotel information
- Adhere to all company policies, safety regulations, and energy conservation practices
- Represent the hotel professionally at all times, both on and off duty
- Perform other related duties as assigned by the Director of Sales & Marketing or Director of Catering & Conference Services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
