Catering and Conference Service Manager

Kimpton Hotels & Restaurants • Seattle, WA

9d • Onsite

About The Position

This role serves as the liaison between the hotel operating departments and the client, striving to balance service with organizational profitability. The Catering and Conference Service Manager will effectively communicate and coordinate all aspects of conference planning, aiming to capture the hotel's fair share of revenue through food, beverage, room rental, and auxiliary services like audio-visual provisions, storage, and labor fees.

Requirements

• 2+ years' experience in Catering Sales/Conference Management.
• Extensive knowledge of food and beverage etiquette, guest relations and service standards.
• Ability to analyze client needs and negotiate pricing and client requests.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to wear multiple hats, you may have to take on responsibilities outside of this job description at times (as we all do!).
• Maintain flexible hours to accommodate customer and business needs.

Responsibilities

• Coordinate menu arrangements for conference clients that maximize revenue potential for the hotel, while serving the needs of the client, and submit to the Director of Catering for review and signature.
• Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, motor coach requests, limousine requests, exhibit decorator requests, entertainment referrals, and golf or sports arrangements.
• Maintain accurate and current space (room) blocks in the group function log, observing accurate turnovers and releasing space appropriately and timely, so to maximize the booking of other business opportunities and revenue.
• Support revenue growth potential by assessing/monitoring room rental fees, electrical charges, telephone charges, box delivery/storage fees, service fees and other revenue-generating factors in accordance with the sales contract and with regard to hotel policies.
• Prospecting, outside sales calls, and networking events are essential to meet goals and budget.
• Coordinate pre-planning meetings or a pre-conference meeting for the operational departments, and prepare an accurate Conference Profile that details a particular conference.
• Provide a comprehensive Post Conference Report on all conferences, and review all client invoices prior to mailing to ensure accuracy and accurate assessment of all services and goods rendered by the hotel.
• Adhere to all organization policies, procedures, guidelines as set forth by the People & Culture department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed