Category POS Manager

Sacramento Natural Foods Co-Op•Sacramento, CA

About The Position

The Category and Point of Sale Manager oversees the Co-op’s category management support systems, POS software, product databases, inventory processing, and related reporting. The position is responsible for accurate product, pricing, cost, sales, and inventory data; monthly inventory processing and reconciliation; and reporting tools that support financial and operational decision-making. The manager works collaboratively across departments to maintain data integrity, improve systems and processes, and support the Co-op’s business objectives. The role is in the Merchandising department, is exempt, reports to the Merchandising Director, and supervises Point of Sale Coordinators. The manager oversees POS scanning software and product databases, establishes and maintains data-management controls and documentation, troubleshoots system issues, and develops reporting and business intelligence tools. The role administers the monthly inventory cycle, coordinates physical inventory submissions, reviews and reconciles inventory data, investigates discrepancies, and works with department managers and Finance to complete inventory close requirements. The position also manages reporting on sales, costs, margins, inventory, promotions, pricing, and product movement; coordinates external reporting; and maintains procedures for cost, retail-price, and promotional updates. The manager integrates vendor promotions into the biweekly promotional schedule, administers member category benefit systems, and conducts or coordinates competitive pricing research. Managerial responsibilities include setting goals, supervising and developing staff, hiring and onboarding, scheduling, and ensuring department work is completed. The work is performed in a temperature-controlled office environment, with frequent interruptions and some standing and walking on cement floors. The position may involve occasional travel, including extended overnight stays.

Requirements

At least 1 year of experience managing teams.
At least 3 years of experience managing product database management for a retail grocery store.
Experience setting pricing, administering promotions, and working with vendors.
Cross-category retail grocery knowledge and industry expertise.
High school diploma, GED, or equivalent certificate; some college in a related field.
Ability to comprehend complex instructions, correspondence, and memos and communicate effectively orally and in writing.
Ability to present information effectively in one-to-one and small-group situations.
Ability to perform basic arithmetic using U.S. currency and common measures, understand grocery retail management equations, reports, and financial terms, and apply basic algebra to read and forecast a department budget.
Ability to follow detailed written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Proficiency with Microsoft Word, Excel, email, website, and time-clock software.
Proficiency with recipe management, inventory control, and point-of-sale software.
Ability to meet the stated physical demands, including extended computer work, use of hands and arms, walking, climbing, balancing, stooping, and lifting or moving up to 30 pounds occasionally and 15 pounds frequently.
Ability to work weekdays and occasional weekend days, evenings, and nights.
Ability to travel occasionally by various forms of transportation, potentially including extended overnight stays.

Nice To Haves

Expert-level experience with Catapult point-of-sale software.
Experience managing point-of-sale systems across multiple retail locations.
Experience transitioning from periodic to perpetual inventory.
College degree or certificates in a related field.

Responsibilities

Oversee administration, maintenance, and ongoing development of POS scanning software, product databases, related systems, office procedures, and department personnel.
Maintain accurate and complete product records, including PLUs, UPCs, vendor item codes, descriptions, units of measure, costs, prices, taxability, CRV, and accounting classifications.
Establish procedures and controls for database maintenance, data entry, system updates, quality assurance, and approval and documentation of product, pricing, and inventory changes.
Develop database structures, coded indexes, Excel templates, and tools for efficient data management and reporting.
Monitor front-end and back-office scanning systems, troubleshoot issues, coordinate resolutions, and recommend system improvements.
Coordinate with department managers and stakeholders to ensure product information and database changes are accurate and communicated appropriately.
Maintain documentation of database procedures, reporting processes, and system configurations.
Develop reporting systems and business intelligence tools to analyze sales, costs, margins, inventory valuations, promotions, competitive pricing, and other business needs.
Administer the monthly inventory processing cycle and ensure information is collected, processed, reviewed, reconciled, and reported by established deadlines.
Develop inventory calendars, worksheets, procedures, and reporting requirements in coordination with the Merchandising Director, Finance, and department managers.
Coordinate physical inventory counts, adjustments, and supporting documentation with department managers.
Review inventory submissions for completeness, accuracy, consistency, and reasonableness; investigate missing information, discrepancies, unusual variances, and potential data-entry errors.
Process and reconcile monthly inventory data across POS, inventory management systems, and financial reports.
Ensure inventory adjustments are documented and processed in accordance with established procedures and internal controls.
Maintain inventory records and prepare and distribute worksheets and reports on valuations, changes, shrink, reconciliations, and performance indicators.
Collaborate with department managers and Finance to resolve inventory discrepancies, complete monthly close requirements, and improve inventory accuracy and reporting.
Evaluate and improve inventory systems and procedures, and provide training and technical support to employees and managers.
Design, generate, analyze, and distribute routine and requested reports on sales, costs, margins, inventory, shrink, promotions, pricing, product movement, and other business activities.
Establish standardized reporting processes, definitions, and data sources; review source data and correct inconsistencies to ensure report accuracy.
Develop and maintain Excel spreadsheets, templates, dashboards, and analytical tools to organize data, streamline reporting, identify trends, and support decisions.
Provide weekly, monthly, quarterly, and annual reporting and analysis as appropriate.
Coordinate and fulfill external reporting requirements, including SPINS and other industry, vendor, and product-related reporting.
Maintain procedures for timely updates to product costs, retail prices, promotional pricing, and related product information; monitor vendor cost changes and coordinate retail price adjustments.
Maintain systems for identifying and reviewing cost and pricing changes, generating shelf tags, and communicating updates to department managers.
Coordinate NCG, UNFI, and direct vendor promotional offerings in the Co-op’s biweekly promotional schedule.
Administer ScanMaster and related systems for monthly member category benefits; develop procedures for member benefits, promotional programs, and pricing initiatives.
Conduct or coordinate competitive pricing research and analysis.
Establish department goals in collaboration with the Merchandising Director and support teams, and lead efforts to achieve them.
Supervise and support Point of Sale Coordinators, establish performance expectations, and hold employees accountable to standards.
Develop and monitor training programs, coach employees, provide feedback, and ensure timely evaluations.
Participate in employee screening, interviews, hiring, and onboarding, and foster a respectful and professional work environment.
Promote teamwork, accountability, communication, and employee development through supportive, participatory leadership.
Prepare and post weekly department schedules, ensure staffing coverage, and maintain effective communication.
Assign, monitor, and ensure timely completion of department responsibilities, deadlines, and projects.
Maintain the knowledge and ability to perform the essential duties of direct reports.
Attend meetings and events as requested; communicate equipment repair and maintenance needs and make adjustments until equipment is improved.
Follow department dress code and Co-op policies, standards, values, and principles; maintain effective working relationships and communication.
Provide customer service consistent with Co-op standards and help ensure the department operates effectively and efficiently.
Compile information and contribute to reports as needed, perform other duties, and work in other departments as assigned.
Be available to work hours based on the needs of the business and department.