Category POS Manager

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

1d•$38 - $41

About The Position

The Category and Point of Sale Manager oversees the Co-op’s category-management support systems, POS software, product databases, inventory processing, and related reporting. The role is responsible for maintaining accurate product, pricing, cost, sales, and inventory data; managing monthly inventory processing and reconciliation; and developing reporting tools that support financial and operational decision-making. The manager works across departments to maintain data integrity, improve systems and processes, and support the Co-op’s business objectives. This position is in the Merchandising department, is exempt, reports to the Merchandising Director, and supervises Point of Sale Coordinators. The manager oversees POS software and databases, establishes controls and procedures for product and pricing records, supports system maintenance and troubleshooting, and develops reporting and business intelligence tools. The role also coordinates monthly inventory counts, processing, reconciliation, and reporting; manages promotional and pricing systems and initiatives; and leads, trains, schedules, and evaluates the POS Coordinator team. The position requires a high school diploma, GED, or equivalent certificate and some college in a related field. It requires at least one year of team-management experience, at least three years of retail grocery product-database management experience, and experience setting prices, administering promotions, and working with vendors. Work is performed in a well-lighted, temperature-controlled office, with frequent interruptions and reprioritization; the role also involves standing and walking on cement floors and occasional exposure to fumes or airborne particles and moderate-to-loud noise. The employee must be available for business needs, including weekdays and occasional weekend days, evenings, and nights, and may travel occasionally, including overnight stays.

Requirements

At least 1 year of experience managing teams.
At least 3 years of experience managing product database management for a retail grocery store.
Experience setting pricing, administering promotions, and managing vendor relations.
Cross-category retail grocery knowledge and industry expertise.
High school diploma, GED, or equivalent certificate.
Some college in a related field.
Ability to comprehend complex instructions, correspondence, and memos.
Ability to communicate effectively orally and in writing with staff, and present information in one-to-one and small-group situations.
Ability to perform basic arithmetic using U.S. currency and standard units of weight, volume, and distance; understand equations, reports, and financial terms in grocery retail management systems; and apply basic algebra to read and forecast a department budget.
Ability to follow detailed written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Proficiency with Microsoft Word, Excel, email, website, and time-clock software.
Proficiency with recipe management, inventory control, and point-of-sale software.
Ability to meet the physical demands of extended computer-screen review, typing and handling, reaching, walking, climbing, balancing, stooping, and lifting or moving up to 15 pounds frequently and up to 30 pounds occasionally.
Close, distance, and peripheral vision and depth perception.
Ability to work weekdays and occasional weekend days, evenings, and nights; occasional travel by various forms of transportation, potentially including extended overnight stays.
Ability to work hours based on business and department needs.

Nice To Haves

Expert-level experience with Catapult point-of-sale software.
Experience managing point-of-sale systems across multiple retail locations.
Experience transitioning from periodic to perpetual inventory.
College degree or certificates in a related field.

Responsibilities

Uphold Co-op policies, standards, expectations, values, and principles, and maintain effective working relationships and communication with employees, managers, vendors, and other business partners.
Ensure the department operates effectively and efficiently, meets performance standards, and supports the Co-op’s success; model and promote customer-service standards and a welcoming environment.
Oversee administration, maintenance, and development of POS scanning software, product databases, related systems, office procedures, and department personnel.
Maintain accurate, complete product records and ensure they support accurate scanning, pricing, sales reporting, inventory counting, and accounting.
Establish and maintain standardized procedures and controls for database maintenance, data entry, system updates, quality assurance, and review, approval, documentation, and implementation of product, pricing, and inventory changes.
Develop and maintain database structures, coded indexes, Excel templates, and other tools for data management and reporting.
Monitor scanning systems, troubleshoot issues, coordinate resolutions, identify system limitations, and recommend improvements.
Coordinate with department managers and stakeholders on product information and database changes; document procedures, reporting processes, and system configurations.
Develop and maintain reporting systems and business intelligence tools for sales, product costs, margins, inventory valuations, promotions, competitive pricing, and other business needs.
Administer monthly inventory processing, ensuring information is collected, processed, reviewed, reconciled, and reported accurately and on time.
Develop and maintain inventory calendars, worksheets, procedures, and reporting requirements with the Merchandising Director, Finance, and department managers.
Coordinate timely physical inventory counts, adjustments, and supporting documentation; review submissions for completeness, accuracy, consistency, and reasonableness.
Process and reconcile inventory data across POS, inventory management systems, and financial reports, including quantities, costs, extensions, adjustments, and valuations.
Ensure inventory adjustments are documented and supported; investigate discrepancies, variances, negative balances, missing costs, duplicate records, and potential reporting errors.
Maintain monthly inventory records and prepare and distribute inventory worksheets and reports, including valuations, changes, shrink, reconciliations, and performance indicators.
Collaborate with department managers and Finance to resolve discrepancies, complete monthly close requirements, and improve inventory accuracy and reporting.
Evaluate and improve inventory systems and procedures; provide training and technical support to promote accuracy, efficiency, accountability, and consistency.
Develop, maintain, and administer reporting systems for operational, financial, merchandising, and strategic needs; design, analyze, and distribute routine and requested reports.
Standardize reporting processes, definitions, and data sources; review source data and correct inconsistencies to ensure reliable management reports.
Develop and maintain Excel spreadsheets, templates, dashboards, and analytical tools; provide weekly, monthly, quarterly, annual, and requested reporting and analysis as appropriate.
Coordinate external reporting requirements, including SPINS and other industry, vendor, and product-related reporting.
Maintain procedures for timely product-cost, retail-price, promotional-price, and related product-information updates; monitor vendor cost changes and coordinate retail price adjustments.
Maintain systems for reviewing cost and pricing changes, generating shelf tags, and communicating updates to department managers.
Coordinate NCG, UNFI, and direct-vendor promotional offerings within the Co-op’s biweekly promotional schedule.
Administer ScanMaster and related systems supporting monthly member category benefits; research and implement procedures for member benefits, promotions, and pricing initiatives.
Conduct or coordinate competitive pricing research and analysis to support pricing strategies and merchandising programs.
Establish department goals with the Merchandising Director and support teams, and provide leadership and direction to achieve them.
Supervise and support Point of Sale Coordinators, set performance expectations, and hold employees accountable to standards.
Develop, implement, and monitor training; provide coaching and feedback; and ensure timely employee evaluations.
Participate in employee screening, interviews, hiring, and onboarding, and foster a respectful, supportive, professional work environment.
Promote teamwork, accountability, communication, and employee development through supportive, participatory leadership.
Prepare and post weekly department schedules, ensure appropriate staffing coverage, and communicate effectively within the department and with other departments and management.
Assign, monitor, and ensure timely completion of department responsibilities, deadlines, and projects; maintain the ability to perform the essential duties of direct reports.
Attend meetings and events as requested; communicate equipment repair and maintenance needs and make adjustments until equipment is improved.
Adhere to the department dress code, contribute information to reports as needed, perform other duties, and work in other departments as assigned.
Be available to work hours based on the needs of the business and department.
Meet the role’s essential mental and safety expectations, including problem-solving, customer service, people management, adaptability, dependable attendance, quality and productivity, safe equipment use, and prompt reporting of safety concerns.