Catastrophe Claims Representative

FBL Financial Group, Inc.

5d•Hybrid

About The Position

Will be filled at the appropriate level based on experience. Are you looking for an exciting career where you can directly impact someone's life? We are seeking a service-minded individual to join our Catastrophe (CAT) Claims team! With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Requirements

College degree or equivalent plus 3+ years of relevant experience required.
Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
Must possess excellent interpersonal and organizational skills, as well as analytical ability.
Strong computer skills are required in order to quickly learn our multiple systems.
A valid driver’s license and satisfactory Motor Vehicle Records are required.
Must maintain on-call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
Must be able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
Not considering candidates that need any type of immigration sponsorship now or in the future.

Nice To Haves

Working knowledge of construction and estimating systems (Xactimate) is preferred.
Progress towards industry education outlined in career development path is expected.

Responsibilities

Immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks.
Represent Farm Bureau in the field with a service-oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, policyholders, and others.
Accurately document investigations, evaluations, recommendations and plans of action with results focused on developing a defendable claims file.
Effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement.
When called to storm events covering our 8-state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks.
During non-storm periods, assist business units manage claims by reviewing and paying replacement cost claims or following up on pending storm losses.
Focus on personal development and training during non-storm periods.