Catalog Operations Agent

StubHub•Atlanta, GA

1d•Onsite

About The Position

StubHub is seeking a Catalog Operations team member on our global catalog team within our Event Data Management organization. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape. This person will collaborate with our Product, marketing, customer service, supply, and fulfillment teams to drive a world-class, universal ticketing catalog. This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. After completion of training the scheduled hours for this role will be 12:00pm - 8:30pm, Tues - Sat or Sun - Thurs.

Requirements

High School Diploma required
Strong reading comprehension, written and oral communication skills required
Flexibility and ability to work in a fast-paced changing environment

Nice To Haves

Data Entry experience preferred
Reliable organizational skills combined with an attention to detail
Comfortable working in a high volume & metric-based roll

Responsibilities

Enhance and enrich our event catalog by adding events directly into the catalog and maintaining all data associated with the catalog.
Manage a queue of work by responding quickly to all inquiries, reports, and requests being made by top customers.
Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise.
Perform detailed research to understand how events are set up including date, time, venues, ticket types, who is performing, venue map layouts, and other pertinent information.
Partner with our Supply and Product teams to meet service levels, enhance tools, and increase speed and efficiency.
Look for opportunities to improve internal processes that support both buyers and sellers.
Support other functions where necessary to deliver a great ticket buying and selling experience.
Additional duties as assigned