Intermediate/Senior Casualty Specialist - Bodily Injury Claims
About The Position
We are looking for a Casualty Specialist to handle Bodily Injury (BI) claims in our Protect Claims department, some of which are in litigation, and provide outstanding service to our customers. The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills, while providing the best in class service to the end customer. The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
Requirements
- 2 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability
- Ability to work independently and effectively in a fast-paced environment
- Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)
- Mediation, Pre-Trial and Trial experience
- Excellent interpersonal, written and oral communication skills
- Superior organizational skills
- Strong analytical, problem-solving and negotiation skills
- Adaptability, flexibility, willingness to learn and integrity
- Committed team player with a positive outlook
- Post-Secondary education in a related field
Nice To Haves
- CIP designation would be an asset
Responsibilities
- Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
- Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files
- Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjuster's as needed
- Ensure file reserves are set on a timely and accurate basis, in line with company protocols
- Maintain control over expenses through pro-active handling techniques
- On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution
- Provide excellent customer and partner communication on claim matters
- Clearly document and summarize file activity
- Understand and adhere to Aviva’s claim procedures and guidelines
- Provide superior customer service to our clients and partners
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
