Casualty QA Internal Auditor

Davies

2d•Hybrid

About The Position

This role is ideally suited to an experienced claims professional, quality assurance specialist, or auditor with broad claims knowledge who enjoys analysing performance, identifying improvement opportunities, and influencing positive change. The position combines technical auditing, stakeholder management, coaching, reporting, and continuous improvement responsibilities to support high-quality claims outcomes and operational excellence. This role combines claims quality assurance and casualty auditing responsibilities, encompassing the development, planning, execution, and reporting of technical, quality, and data audits across claims operations. The successful candidate will assess claims handling effectiveness, analyse claims and operational data, identify risks, and provide actionable recommendations that improve customer outcomes, financial performance, regulatory compliance, and operational efficiency. The position requires extensive collaboration with operational teams, business leaders, and other stakeholders across Casualty and related claims disciplines.

Requirements

Proven experience in UK (including Scotland and NI) insurance claims handling, auditing, quality assurance, or a related technical claims role.
Strong understanding of one or more of the following: Casualty claims – EL/PL/3rd Part Property damage & CAR Motor Personal Injury claims Disease claims Professional Risks/Med Mal
A good understanding of UK Policy/Indemnity coverages
Experience conducting audits, reviews, or quality assurance assessments with minimal supervision.
An understanding of UK Law, regulatory and compliance procedures
Strong analytical and critical-thinking skills.
Excellent attention to detail.
Ability to identify risks and recommend practical improvements.
Strong report-writing, presentation, and communication skills.
Experience presenting findings and recommendations to stakeholders at all levels.
Ability to develop, monitor, and drive corrective action plans through to completion.
Experience working with claims data and audit sampling methodologies.
Well-developed organisational and time management skills.
Computer literacy and proficiency in Microsoft Office applications.
Ability to work effectively in both hybrid and office-based environments.

Nice To Haves

Experience performing quality assurance within insurance claims operations.
Team leadership, supervisory, coaching, or mentoring experience.
Advanced Excel and analytical tool capability.
Relevant insurance industry qualifications.
Understanding of responsible and ethical use of Artificial Intelligence within business processes.

Responsibilities

Conduct technical, quality, and data audits across multiple claims operations
Undertake internal audits in accordance with company audit policies, procedures, client requirements, and service level agreements.
Lead planned, ad hoc, and thematic reviews to assess claims handling quality and operational effectiveness.
Review claims files, processes, controls, and operational performance to identify strengths, weaknesses, trends, and risks.
Design and execute claims-focused quality assurance programmes and themed reviews.
Analyse claims data and operational information to identify trends, root causes, risks, and areas for improvement.
Source and manage audit sample populations and review schedules.
Produce detailed reports containing findings, conclusions, and practical recommendations.
Present audit outcomes and performance insights to stakeholders at all levels.
Monitor remediation activity and ensure corrective action plans are implemented successfully and within agreed timeframes.
Build strong working relationships with operational leaders, business owners, relationship managers, and handlers.
Provide clear verbal and written feedback to claims handlers and management teams.
Engage stakeholders throughout the audit lifecycle to ensure transparency and collaboration.
Maintain independence while establishing trusted and effective business partnerships.
Identify opportunities to enhance claims processes, controls, customer outcomes, and operational effectiveness.
Support operational leaders in identifying training needs and capability gaps.
Coach and mentor less experienced colleagues, promoting knowledge sharing and professional development.
Support the implementation of quality improvement initiatives across claims functions.
Contribute to improved data quality, process compliance, and consistent claims handling standards.

Benefits

Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme