Casualty Claims Manager-Auto PD

AIG • Lenexa, KS

3d • Onsite

About The Position

Join us as a Casualty Claims Manager to take on key responsibilities within a world-class claims function. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. The successful candidate will lead an adjusting team handling 1st and 3rd party auto physical damage claims including commercial auto, trucking losses and heavy equipment damage, ensuring timely resolution. This Manager is responsible for driving technical excellence to control indemnity and expense loss and total loss/auto physical damage costs through timely and appropriate reserving, and ultimate resolution. This hands-on role will lead the train staff to collaborate with insureds, third party administrators, underwriters, brokers, auto physical damage vendors to ensure all stakeholders agree with the resolution strategy. In addition, the individual will provide ongoing coaching/counseling to adjusters to achieve technical excellence. The Claims Manager will also conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate. The Manager will also oversee claim dashboards to help drive best claim practices to secure that the team is meeting company goals, as well as communicate with all internal business partners and underwriters to make sure underwriting is aware of large losses and industry trends.

Requirements

• 5+ year prior claims management experience with a focus in Auto Physical Damage
• Technical expertise with proficiency in estimating software (CCC, Audatex, Mitchell) and an understanding of market valuation tools
• Negotiation skills
• Excellent communication skills

Nice To Haves

• 5-10 years total loss, material damage auditing experience preferred
• Bachelor’s Degree preferred

Responsibilities

• Lead an adjusting team handling 1st and 3rd party auto physical damage claims including commercial auto, trucking losses and heavy equipment damage, ensuring timely resolution.
• Drive technical excellence to control indemnity and expense loss and total loss/auto physical damage costs through timely and appropriate reserving, and ultimate resolution.
• Lead and train staff to collaborate with insureds, third party administrators, underwriters, brokers, auto physical damage vendors to ensure all stakeholders agree with the resolution strategy.
• Provide ongoing coaching/counseling to adjusters to achieve technical excellence.
• Conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate.
• Oversee claim dashboards to help drive best claim practices to secure that the team is meeting company goals.
• Communicate with all internal business partners and underwriters to make sure underwriting is aware of large losses and industry trends.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development
• Volunteer Time Off and Matching Grants Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager