Auto Casualty Claims Supervisor

Warrior Insurance Network•Bedford Park, IL

1d•Hybrid

About The Position

Warrior Insurance Network is seeking an experienced Casualty Claims Supervisor to join their growing company. This role involves the direct supervision of the Casualty Claims unit, ensuring compliance with state-mandated claims handling guidelines, and overseeing the investigation and conclusion of claims. The position requires monitoring production, staff development, and the quality of files. This is a hybrid position after initial training, and local candidates are preferred for either the Bedford Park or Oak Brook locations.

Requirements

5+ years auto liability claims and/or supervisory experience
5+ years managing litigated personal auto files (a plus)
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
Hybrid position (after training is complete)
Non-Standard Auto Claims experience (a plus, not required)

Nice To Haves

5+ years managing litigated personal auto files
Non-Standard Auto Claims experience

Responsibilities

Lead, motivate, and provide direction to the Casualty Unit staff members.
Conduct file and diary reviews to monitor adjuster's work, ensure appropriate investigation, documentation, and fair claim settlement practices, and maintain company quality standards.
Place appropriate authority level on claim files and approve settlement checks within authority.
Review reports, design, and support the implementation of procedures to improve claim settlement and customer service levels, ensuring desired quality and quantity levels are maintained.
Oversee the implementation and monitoring of procedures for effectiveness and compliance.
Determine training needs of the department and establish/participate in programs to meet personnel and process training needs.
Work with staff regarding suits drawn on cases and litigation handling.
Develop and manage a cost-effective defense strategy.
Identify systems issues/problems/suggestions for enhancements.
Manage administrative functions of the unit, including reviewing and assigning new losses, screening and selecting candidates, setting performance objectives, monitoring performance, conducting performance appraisals, and completing reports.
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.).
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Review and direct claim activity on customer inquiries.
Complete special projects as assigned.