Casual Assignment Coordinator

Extendicare•Belleville, ON

17h•Onsite

About The Position

This is a CASUAL position, but does require 3 weeks of full-time paid training to start. It involves a 2PM-10PM shift. As a Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service while coordinating care requests and supporting service delivery.

Requirements

Previous scheduling or office experience is required
One year administrative or office experience is an asset
Scheduling experience is an asset
Strong computer skills
Fluency in both English and French (spoken and written) is mandatory.
Superior Customer service skills
Ability to effectively communicate both orally and written
Compassion and empathy when interacting with patients and their families

Nice To Haves

Bilingualism (English/French) is preferred to support client care

Responsibilities

Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
Build a care schedule for patients
Enter and update employee and patient data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
Document and appropriately report all staff and patient interactions