Cast Crew Member

Titanic Pigeon Forge • Pigeon Forge, TN

2d • Onsite

About The Position

Engage and assist guests as they explore our museum and its amazing collection of artifacts. Desire to exceed guest service expectations and knowledge of Titanic's boarding passes and artifacts is vital. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Must be able to work a varied schedule - days, evenings, weekends, holidays
• Aptitude to quickly familiarize yourself with Titanic's history, her passengers and our museum.
• Ability to communicate well, interact and enjoy children.
• Less than high school education
• 6 plus months of experience in public speaking
• 6 plus months of experience in customer service
• Customer Service
• Computer Skills: Aptitude for learning company based software.
• Must be able to stand for long periods of time

Nice To Haves

• Willingness to adapt to an ever-changing environment.
• Availability to work varied shifts including evenings, weekends, and holiday.

Responsibilities

• Greet and direct passengers, coaches, tours and buses.
• Enhance guest experience by forming a connection with guest boarding passes and its history of an actual Titanic passenger crew.
• Provide guest assistance throughout museum tour by answering questions regarding our artifacts and introducing Titanic trivia unheard of by the general public.
• Assist with special events held at the museum and other locations as deemed by management.
• Perform opening and closing duties.
• Provide passengers with first class guest service.
• Create a happy, respectful and courteous environment.
• Assist with maintaining your designated area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED