Cask Specialist

Ko-Kwel Casino Resort Coos Bay•North Bend, OR

4d•Onsite

About The Position

This role is the hands-on heartbeat of our co-branded Cask Club inside the Plank House. You make sure every barrel fill, tasting, and bottling moment feels personal, polished, and on-point-while keeping our back-of-house process clean, organized, accurate, and compliant. When members trust us with their barrel, you're the person who turns that trust into a bottle they're proud to show off. This role is about more than pouring or selling casks. It's about creating an experience that feels intentional, welcoming, and unmistakably Ko-Kwel. One where members feel proud to belong and excited to come back.

Requirements

Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
At least 5 years of experience in sales (especially spirits, wine, or premium experiences) helps you shine.
A genuine love for hospitality-people feel comfortable and welcome around you.
Previous experience in food & beverage, retail, or guest service helps you hit the ground running.
Comfort handling bottles, supplies, and detailed tasks with care and accuracy.
Willingness to learn about Ko-Kwel Spirits, the Cask Club program, and what makes each barrel special.
Strong communication skills and a positive, team-first attitude.
Ability to follow processes closely while still delivering warm, personal service.
Comfort using POS systems or willingness to learn quickly.
Must pass and remain in compliance with background check and drug free workplace policies.
Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

Bonus points if you've worked in tasting rooms, distilleries, wineries, or tribal enterprises.
A current OLCC service permit, or the ability to obtain one before your start date.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Create a welcoming, "you're in the right place" feeling for Cask Club members, whether they're visiting for a tasting, a bottling, or their very first conversation about joining.
Translate member preferences into beautifully executed bottling orders, including pulling the right cask, measuring volumes, tracking proofs, cleaning bottles, and labeling with care and precision.
Support cask fills with calm confidence, including prepping barrels, confirming fill requests, gathering approved additives/flavorings, and documenting each fill clearly and correctly.
Communicate with warmth and clarity, confirming completed bottlings or fills, setting expectations on timelines, and making pickup feel easy and friendly.
Keep the member experience smooth by navigating program records accurately, including fill/bottling history, approved tasters, renewal status, and past preferences.
Host member tastings like a great guide, helping people understand where their spirit is in the aging journey and what their next-best step could be.
Help preserve the magic by participating in recipe development and keeping recipes organized, accessible, and updated when something turns out especially well.
Support memberships and renewals in the POS with confidence, and you can explain the "why" behind the program without sounding salesy.
Help the broader team stay consistent by reinforcing training on sign-ups, renewals, bottling orders, additions, and approved taster updates.
Keep the cask and bottling areas clean, organized, stocked, and guest-ready, and flag equipment needs early so nothing surprises the team or the member.
Handle daily admin with steady follow-through by monitoring the inbox, logging new requests, and keeping documentation current and easy to audit.
Protect the integrity of the program by documenting movement and compliance details accurately, including required entries and keeping barrels aligned to the cask map and assigned slots.
Support thoughtful outreach, including helping the Cask Club Manager connect with members when they're nearing peak aging windows or when confirmations are needed.
Help keep supplies and inventory in a healthy place, including bottling materials, additives pantry levels, and periodic checks on filled/empty casks and pending pickups.
Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)