Casino Telemarketing Specialist

Wynn Resorts • Las Vegas, NV

20h • Onsite

About The Position

The Casino Telemarketing Specialist is responsible for engaging qualified casino guests through high-volume outbound calls to drive booked room reservations and incremental revenue. This role combines sales performance, guest relationship management, and service recovery to enhance guest loyalty and overall property performance. This is an hourly, performance-driven position with eligibility for a bonus after completion of the first full quarter.

Requirements

• High school diploma or equivalent required
• Minimum two (2) years of experience in one or more of the following: Casino operations, Telemarketing/sales, Hospitality/customer service
• Fluent in English (written and verbal)
• Ability to interpret policies and communicate clearly with guests and internal teams
• Produces polished, professional guest email communications
• Must be 21 years or older
• Nevada Gaming Control Board Registration
• Alcohol Awareness Card
• Working knowledge of Microsoft Outlook, Word, and Excel
• Strong communication and interpersonal skills
• Comfortable with cold calling and sales-driven conversations
• Ability to make real-time decisions to maximize guest experience and revenue
• Excellent multitasking, organization, and time management skills
• Ability to receive and apply coaching feedback

Nice To Haves

• Additional language skills are a plus
• Preferred familiarity with key systems including Patron Management, Opera and Empower CM, etc. is strongly preferred

Responsibilities

• Conduct 75+ outbound calls daily to targeted casino guests
• Convert calls into room reservations and revenue-generating bookings
• Meet or exceed established sales and productivity targets
• Apply comp and expense guidelines appropriately during guest interactions
• Build and maintain one-on-one guest relationships to drive repeat business
• Deliver personalized, high-quality service tailored to guest preferences
• Promote casino promotions, events, and programs
• Coordinate reservations, transportation, and accommodations
• Handle guest concerns professionally and efficiently
• Escalate issues when necessary while ensuring a positive guest experience
• Participate in coaching, training, and performance improvement efforts
• Maintain professionalism, integrity, and compliance with all policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED