Primm - Casino Supervisor
Terrible's•Las Vegas, NV
•Onsite
About The Position
The Casino Supervisor oversees daily casino floor operations to ensure compliance with gaming regulations, exceptional guest experiences, and efficient team performance. This salaried role is responsible for supervising gaming staff, resolving guest concerns, and maintaining a safe, secure, and high-energy environment. The Casino Supervisor partners closely with leadership to uphold company standards and drive operational excellence.
Requirements
- High school diploma or equivalent required
- 2–3 years of experience in casino, gaming, or hospitality operations
- Working knowledge of gaming regulations, compliance standards, and operational procedures
- Strong leadership, communication, and interpersonal skills
- Proven ability to resolve conflicts and make sound decisions in fast-paced environments
- Proficiency in Microsoft Office and casino management systems
- Strong organizational, analytical, and problem-solving skills
- Must obtain and maintain all required licenses per state gaming commission
- Valid government-issued identification
Nice To Haves
- associate or bachelor’s degree preferred (Hospitality, Business, or related field)
- supervisory experience preferred
- Additional certifications may be required based on jurisdiction
Responsibilities
- Supervise, coach, and support gaming staff, including dealers, slot attendants, and floor personnel
- Monitor gaming activities to ensure compliance with all applicable federal, state, and local regulations
- Address and resolve guest inquiries, complaints, and disputes in a professional and timely manner
- Observe patron behavior for suspicious or irregular activity; escalate concerns to security as needed
- Ensure gaming equipment is operational; report and coordinate maintenance issues promptly
- Train and mentor team members on procedures, compliance requirements, and service standards
- Maintain accurate records, reports, and documentation related to gaming operations
- Assist with scheduling, staffing levels, and labor cost management
- Cooperating with management to improve operational processes and guest satisfaction
- Enforce safety, security, and responsible gaming policies across the casino floor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
