Casino Slot Supervisor

PENN Entertainment • St. Louis, MO

16h • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures efficiency of slot machines and related gaming equipment during assigned shift. Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. Effectively handles customer concerns and requests; makes final decisions regarding service recovery on assigned shift. Works closely with manager to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department. Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Responsible for the overall integrity of daily operations on assigned shift. Understands and adheres to all bargaining unit agreements (where applicable). Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum five (5) years of experience in a comparable Slots leadership position; or equivalent combination of education and experience.
• Extensive knowledge of Slots Operations.
• Excellent written and verbal communication skills; fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Slots operating systems.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Excellent customer service and interpersonal skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the Slots department.
• Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
• Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Ensuring efficiency of slot machines and related gaming equipment during assigned shift.
• Providing authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Effectively handling customer concerns and requests; making final decisions regarding service recovery on assigned shift.
• Working closely with manager to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Maintaining and processing all paperwork, logs, schedules, and communication pertaining to the Slots department.
• Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the overall integrity of daily operations on assigned shift.
• Understanding and adhering to all bargaining unit agreements (where applicable).
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level