Casino Security Officer

The Greenbrier Hotel

9h•Onsite

About The Position

The Casino Security Officer (CSO) is responsible for providing security services for the Casino, responding to emergencies and security calls, and ensuring the safety and security of guests and employees. This role involves monitoring access points, coordinating with management, providing first aid, conducting investigations, and enforcing company policies. The CSO must maintain a professional demeanor, engage in positive guest interactions, and demonstrate excellent customer service. The position also includes secondary responsibilities such as conducting patrols and assisting with hotel security when needed.

Requirements

High School Diploma or G.E.D. required
Ability to effectively communicate verbally, both in person and on the telephone/radio
Report writing skills
Current certification in a recognized basic first aid program or higher (Such as EMT), ie American Red Cross, American Heart Association, WV RESA, etc.
Current certification in a recognized Cardiopulmonary Resuscitation (CPR) program, ie American Red Cross, American Heart Association, WV RESA, etc.
Valid drivers license
Must attain American Hotel and Lodging Association Certified Lodging Security Officer certification within 18 months of hiring, or an equivalent certification as specified by the Director of Security.
Must successfully attain a valid WV Lottery Commission Gaming license to work in the Casino.
Must achieve and maintain all training and technical requirements as listed in this EJF.

Nice To Haves

Casino Security service experience preferred
Preference may be given current WV Lottery Commission Occupational License Holders
Demonstrated hospitality or related experience
Law enforcement/military and/or Firefighter/emergency medical service experience preferred

Responsibilities

Provide security service for the Casino
Conduct money, chip, drop box, and drop team escorts for the Casino operation.
Issue temporary licenses, access cards, and temporary vendor ID cards as needed.
Respond to emergencies as a Casino Security Officer (CSO)
Respond to Security calls, incidents, and events
Coordinate with the Casino Manager on duty regarding unruly, disruptive, or guests exhibiting suspicious activities.
Provide First Aid response
Stand at the Casino access point, determine access, and provide information about the resort and Casino.
Stand an access point post, determine access, and direct traffic
Communicate in clear understandable English language by two-way radio, telephone, computer, and hard-copy written information
Record and disseminate appropriate information regarding access
Act on appropriate security issues from active observation and through the use of the CCTV camera displays
Review, check, and process entering and exiting personnel for rule compliance
Review, check, process, and activate access controls involving locks, man-traps, and automated gates
Monitor, interact, and respond in a timely manner to the fire alarm system electronic notifications
Ensure guest and employee safety and security
Conduct investigations, when directed, and write clear, concise reports
Enforce company policies and procedures
Ensure facility security
Engage in positive Guest and employee interactions, under all types of conditions
Provide and portray customer service and hospitality through consistent demonstration of the ten essential attributes and the Greenbrier Service Standards
Ability to handle extremely stressful situations
Maintain professional calm demeanor during encounters with guest, visitors, or employees
Maintain professional (clean, neat) appearance
Work independently with minimal supervision
Conduct periodic inspections of fire extinguishers and other safety equipment.
Conduct foot and vehicle formal fire-watch patrols utilizing electronic recording devices
Drive a department patrol vehicle on public and private, improved and unimproved, roadways, trails, paths, including mountainous terrain.
Assist in Hotel security operations when directed.