OPERATIONS SHIFT MGR

Q Casino + Resort•Dubuque, IA

2d•Onsite

About The Position

The Casino Operations Shift Manager oversees the daily operations of the Table Games, Slot, and Sportsbook departments during an assigned shift. The manager ensures that operations follow company policies, procedures, and IRGC regulations. When department heads are absent, the manager ensures proper guest service, a professional work atmosphere, and fulfillment of departmental duties, while keeping department heads informed of daily situations and business needs.

Requirements

Skilled in all aspects of casino operations.
Knowledge of and experience with Word and Excel.
3–4 years of Operations experience.
3–4 years of supervisory experience.
Excellent leadership skills.
Excellent oral communication skills.
Excellent written communication skills.
Excellent customer service skills.
Extensive knowledge of gaming.
Knowledge of IRGC rules and regulations.
Knowledge of Q Casino internal controls.
Must possess a valid IRGC gaming license.
Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays.

Responsibilities

Oversee scheduling for Slot, Sportsbook, and Table Games operations, including training schedules.
Provide informational huddles for Operations staff.
Verify attendance and time cards for Operations.
Ensure staff understand procedural standards and follow game protections and dealing procedures.
Supervise jackpot payouts and provide a jackpot report at the end of the shift.
Verify the Slot Pouch Bank and offset database for applicable jackpots.
Handle overrides and short pays for hand pays, and maintain slot progressive logs.
Correct operational errors and recommend disciplinary actions as necessary.
Assign departmental duties as needed.
Promote excellent guest service through effective training and communication.
Ensure honesty and integrity in the Operations Department during the assigned shift.
Complete written evaluations and submit them to Human Resources in a timely manner.
Monitor and document disciplinary issues, including attendance, and submit documentation to Human Resources in a timely manner.
Ensure compliance with departmental, company, gaming, state, and federal laws and policies, including Title 31 requirements.
Manage or delegate inventory matters, including ordering supplies, inventory control, and equipment maintenance.
Assist in administering Operations departmental policies and activities.
Investigate and resolve guest complaints and disputes for Operations, and assist other departments when their department heads are absent.
Investigate and make decisions about potentially intoxicated guests or situations that may result in a guest’s ejection from the casino.
Approve personal checks up to $500 when other authorized personnel are absent.
Perform other duties as assigned.