Casino Operations Shift Manager - Graveyard
About The Position
Supervises and coordinates the activities of the Gaming Department by performing the following duties. Responsible for assisting the Assistant Gaming Manager with all scheduling for the assigned shift, tracking payroll hours worked by each employee, and ensuring the proper conduct and integrity of all gaming operations. This role involves resolving customer complaints/disputes, ensuring gaming procedures and regulations are properly implemented and adhered to, and ensuring all Gaming personnel are properly trained. The Shift Manager delegates projects and responsibilities to Floor Supervisors and monitors their progress, evaluates their work performance, and verifies all slot jackpots and short pays in accordance with Rolling Hills Casino current procedures and regulations. Additionally, the role works in conjunction with the Assistant Gaming Manager to organize and implement all special events, including Slots and Table Games Tournaments. The Shift Manager must learn, comprehend, and comply with all company policies and procedures, MICS, Gaming Regulations, and Title 31 requirements. Working hours are determined by a 24-hour schedule and are subject to change. Other duties may be assigned as needed.
Requirements
- Minimum 21 years of age.
- Excellent knowledge of all Title 31 requirements.
- Must pass a Title 31 examination.
- Basic computer aptitude.
- Excellent interpersonal skills.
- Excellent problem-solving skills.
- Excellent customer service skills.
- Ability to work under team management approach.
- Willingness to work any shift and weekends.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to speak effectively before groups of guests or employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
- Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum customer service.
- Gaming license issued by the Paskenta Gaming Commission.
- TipS certification as trained at Rolling Hills Casino.
- Must obtain Title 31 certification as trained by Rolling Hills Casino.
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- Occasionally lift and/or move up to 30 pounds.
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- The ability to speak a second language a plus.
Responsibilities
- Assisting Assistant Gaming Manager with all scheduling for assigned shift.
- Tracking payroll hours worked by each employee on assigned shift.
- Ensuring the proper conduct and integrity of all gaming operations.
- Resolving customer complaints/disputes.
- Ensuring gaming procedures and regulations are properly implemented and adhered to.
- Ensuring all Gaming personnel are properly trained.
- Delegating projects and responsibilities to Floor Supervisors and monitoring their progress.
- Evaluating the work performance of Floor Supervisors.
- Verifying all slot jackpots and short pays in accordance with Rolling Hills Casino current procedures and regulations.
- Working in conjunction with the Assistant Gaming Manager to organize and implement all special events including Slots and Table Games Tournaments.
- Performing all other duties as assigned by the Assistant Gaming Manager or Casino Manager.
- Learning, comprehending and complying with all company policies and procedures, MICS, Gaming Regulations and Title 31 requirements.
- Training employees.
- Planning, assigning, and directing work for all gaming employees on assigned shift.
- Completing performance evaluations.
- Rewarding and disciplining employees.
- Addressing complaints and resolving problems for employees, as well as guests.
- Setting an example in the workplace and holding oneself to a higher standard.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
