Casino Housekeeper

Mistequa Casino Hotel•Chewelah, WA

17h•Onsite

About The Position

The Casino Housekeeper is responsible for cleaning and stocking assigned areas of Mistequa Casino Hotel. The role includes maintaining cleanliness and supplies in public areas, identifying safety hazards and maintenance needs, and providing information and service to guests. Team members are expected to follow departmental cleaning schedules, casino service standards, policies, and applicable regulations, and to work collaboratively with guests, coworkers, management, and regulatory agencies.

Requirements

Must be at least 18 years old.
Must be able to obtain and maintain a License D with the Spokane Tribal Gaming Commission.
Must be willing to work with regulatory agencies, including the Gaming Commission and state and federal agencies.
Ability to communicate effectively with team members at all levels, guests, and outside contacts.
Ability to work effectively in a fast-paced environment and periodically under conditions of extreme urgency and higher job stress.
Ability to move around all work areas effectively and efficiently.
Ability to multitask.
Excellent guest-service skills.
Ability to work independently and use good judgment.
Must submit to a pre-employment drug test and may be subject to random drug testing following employment.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Follow departmental cleaning schedules and required procedures, the Team Member Handbook, SMILE service standards, and Core Values.
Provide excellent guest service and maintain a positive, productive attitude with guests and fellow team members.
Dust, sweep, mop, scrub, vacuum, and clean assigned areas.
Sweep stairwells, the parking lot, and other areas, and complete special projects as requested.
Clean and power-wash the driveway entrance as requested.
Check the parking lot and casino entrance for safety violations.
Clean rugs, carpets, upholstered furniture, and window blinds as needed.
Empty wastebaskets and ashtrays, and transport trash and dirty linens to designated areas.
Perform minor maintenance in public areas, such as changing light bulbs and unplugging toilets, and report issues requiring further attention.
Restock paper and chemical supplies, maintain washroom supplies, and stock and maintain housekeeping storage rooms.
Inspect work areas for potential problems or repair needs and notify the Facilities Manager of maintenance to be scheduled.
Drop tips at the Cage at the end of each day.
Stay informed about current casino promotions and events and communicate information to guests.
Attend regularly scheduled meetings to facilitate the flow of information within the department.
Deliver lost-and-found items to the security office.
Help maintain floor security by notifying Management and Security of suspicious activity.
Work shifts, holidays, weekends, and special events.
Attend required casino training and perform duties in compliance with applicable laws, regulations, policies, and procedures.
Take steps to prevent minors from gambling or loitering in gambling areas, drinking alcoholic beverages, or purchasing tobacco.
Report illegal activity to Security or the appropriate level of Management.
Perform other duties as assigned.