Casino Host
Churchill Downs Incorporated•Terre Haute, IN
•Onsite
About The Position
Develops and maintains relationships with existing and new VIP customers through personal contact in order to generate incremental gaming revenues. Develops and maintains new assigned players to build customer loyalty. Candidate must monitor and assist players, sign up and issue new players club cards to non-carded players thus increasing the database.
Requirements
- High school diploma or equivalent.
- Extensive prior customer service experience required.
- Candidate must be able to sit, stand, and walk for extended periods of time.
- Candidate is frequently required to move to different areas of the casino.
- Dexterity of the hands required as the candidate will be using computers and other office equipment.
- Candidate is occasionally required to reach with hands and arms.
- Candidate is required to talk and hear.
- The employee may be required to lift up to 25 lbs.
- Specific vision abilities required by this job include close vision.
Nice To Haves
- College degree preferred.
Responsibilities
- Maintain relationships with high value guests.
- Greets guests in the casino and participates in social events and special promotions targeting invited guests on and off property.
- Responsible for increasing the database of Players’ Club members with high value new player sign-ups.
- Evaluates player ratings to track visits, arranges accommodations and provide comps utilizing established guidelines.
- Exercise sound business judgment generating effective solutions to guest complaints quickly and/or raising issue to management as necessary.
- Inform guests of special upcoming events such as concerts, parties, promotions, etc.
- Assists with completing booking of trips for guests.
- Meets and greets jackpot winners of certain amounts set by the slot department and offer congratulations.
- Assist in promotions and special events as needed.
- Is prepared to answer questions on promotions and events for guests.
- Complete all required reports as requested.
- Provides assistance to high value guests by arranging transportation services, lodging, dining and entertainment needs while visiting the casino.
- Provides assistance as needed to fellow Casino Host(s) and the Executive Casino Host with their hosted players.
- Achieves predetermined targeted revenue quotas, profitability goals, and other measured goals provided by management.
- Responsible for marketing to predetermined active and inactive customers by email, mail and phone to further develops brand loyalty and visitation.
- Maintains up-to-date knowledge of all electronic gaming machines, Table Games, player tracking systems, promotions, events, entertainment and general property information.
- Reviews all Indiana Gaming Commission exclusions to ensure compliance and that communication to any type of excluded player does not occur.
- Safeguard the confidential nature of all departmental and company records.
- May issue a complimentary in accordance with the approved comp matrix.
Benefits
- 401k Plan with company match
- Employee Stock Purchase Plan (15% discount)
- Health, Dental, & Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Company Paid Short-Term and Long-Term Disability Plans
- Company Paid Basic-Term Life Insurance
- Paid Time Off
- Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
- A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
- Fun Team Member Events
- Company-Sponsored Volunteer Opportunities
- Team Member Recognition Program
- Advancement opportunities and the chance for further professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
