Casino Host

Saratoga Harness Racing, Inc.•Saratoga Springs, NY

4d•$0 - $62,353•Onsite

About The Position

Saratoga Casino Hotel is the premier entertainment destination for the Capital Region, consistently striving to fulfill the promise of creating special experiences one guest at a time. We are looking for passionate individuals to join our amazing team and help us fulfill this promise.

Requirements

College degree or equivalent required.
Must have the ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, problem solving and customer service skills.
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
Must have excellent networking abilities and must present a well-groomed professional appearance.
Requires good verbal and written communication skills.

Responsibilities

Promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner.
Thrives in a team-based environment where everyone consistently uplifts and supports each other through detail-oriented work and regularly doing what it takes to ensure all necessary work is completed.
Reviews and evaluates confidential customer profiles to determine appropriate customer needs.
Maintains relationships with VIP guests through personal contact by phone, email and in person with the ultimate goal of increasing business.
Awards calculated complimentaries to valued guests to increase loyalty.
Responsible for generating a positive and friendly atmosphere with all guests and promotes outstanding customer relations.
Handles customer problems/complaints and reports all incidents to Director of Player Relations.
Anticipates, responds to and consistently meets or exceeds the needs of internal and external clients.
Effectively delivers required sales and program specific goals and targets.
Identifies ways to increase efficiencies or improve product or service.
Keeps track of existing products/services and/or progress on new initiatives.
Assists with special events and promotions and is responsible for working effectively as a collaborative team player.
Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
Plans and creates events and community opportunities to drive awareness and introduce new customers.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Benefits

Competitive Medical, Dental, & Vision Insurance
Vacation & Sick Time That Promote Work/Life Balance
Company Paid Life Insurance
401(k) with 4% Match
Free Employee Assistance Program
Robust Employee Recognition Program
$20.00 YMCA Memberships
Local and National Discount Programs Through EAP & Tickets@Work
STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America
Unlimited growth potential
Delicious FREE Meals in Our Team Dining Facility