61 Casino Host

Shooting Star Casino, Hotels, & Event Center•Mahnomen, MN

5h•Onsite

About The Position

This position is responsible for developing and maintaining positive and strong professional relationships with casino guests to maintain a focus on casino marketing, player acquisition, development and retention. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

Requirements

High School diploma or GED required.
Knowledge of and skill in using a personal computer and related software including Microsoft Office, Outlook.
Ability to be trained in Casino Data System (CDS) program.
Knowledge of and skills in basic math functions.
Must be able to do cash handling.
Ability to multi-task.
Ability to maintain the strictest of confidentiality at all times.
Ability to receive a message, understand the intended message and give feedback to ensure guests expectations are met.
Ability to develop and maintain positive relationships with external and internal guests.
Ability to determine alternatives that would correct a situation to provide effective guest service.
Ability to work cooperatively within a group to make the work of the group successful and effective.
Ability to occasionally stand for moderate periods of time (up to 4 hours).
Ability to occasionally walk for moderate periods of time (up to 4 hours).
Must meet all licensing requirements as prescribed by the Tribal- State Compact for Gaming.

Nice To Haves

A minimum of two years’ experience in casino marketing or public relations.

Responsibilities

Deliver excellent guest service to guests and co-workers, embodying the STAR Service expectations: Welcoming, Proactive, Unique, Resourceful, and Complete.
Listen and respond to guest concerns to maintain a high level of guest satisfaction.
Promote the star rewards card usage and develop positive relationships with casino guests.
Encourage guests to use the star rewards card and explain its benefits.
Promote casino events and promotions and answer guest questions about them.
Refer guests to appropriate personnel for issue resolution.
Organize and attend all tiered Elite parties for high end players to ensure guest satisfaction.
Assist with planning and attend all tiered Elite parties for high end players.
Prepare mailing lists and draft letters of invitation.
Inform and promote events by calling invited guests.
Maintain and organize Star/Sky Lounge to ensure a productive and inviting environment for Team Members and guests.
Prepare daily shift reports to include new players club members signed up, Tiered members on site and any questions or concerns that happened during your shift.
Utilize VizHost tool during shift.
Enter all comps issued into database for tracking of comps issued to players.
Answer telephone and make reservations for guests calling with requests for Elite Parties, Concert tickets or dinner.
Report to the next shift any problems or concerns encountered during your shift.
Perform other duties and responsibilities as required or assigned.