Asian Marketing Casino Host - Full Time
About The Position
The Casino Host is responsible for maintaining a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible. This role involves greeting customers on the casino floor, establishing rapport, and providing complimentary amenities based upon specific casino guidelines for levels of play. The host will promote the success of the Players Club by explaining this marketing tool to customers, issuing membership cards, and demonstrating its use. They will also resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary, and assist guests with reservations for restaurants and entertainment venues. The position requires facilitating effective information management by attending departmental meetings and preparing correspondence, memos, forms, reports, and other paperwork as needed. The host will augment special events through active participation and observe special events in the lives of customers by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes. Recording information on new customers and updating the database as needed is also a key responsibility. Additionally, the host will assist the Slots Department with Jackpots by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded. Compiling customer feedback and informing management of findings on a regular basis is required. The role also includes maintaining a consistent, regular attendance record and performing other duties as assigned.
Requirements
- Asian Marketing Casino Host - Full Time
Responsibilities
- Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
- Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
- Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
- Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
- Assist guests with reservations for restaurants, entertainment venues.
- Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
- Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
- Augment special events, through active participation in same.
- Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
- Record information on new customers, and updates Database as needed.
- Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
- Compile customer feedback and informs management of findings on a regular basis.
- Responsible for maintaining a consistent, regular attendance record.
- Other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
