Asian Marketing Casino Host - Full Time
About The Position
This is a full-time position for an Asian Marketing Casino Host. The role involves maintaining knowledge of the company's facilities and special events, greeting customers, promoting the Players Club, resolving guest complaints, assisting with reservations, preparing paperwork, augmenting special events, and maintaining customer relationships through personalized communication. The position also requires recording new customer information, assisting with jackpots, compiling customer feedback, and maintaining regular attendance. Other duties may be assigned as needed. The job is primarily indoors in a climate-controlled environment but may involve exposure to noise, smoke, and odors. The role requires working with others and independently.
Requirements
- Maintain a working knowledge of the Company’s facilities and special events.
- Greet customers on casino floor, establish rapport, and provide complimentary amenities.
- Promote the success of the Players Club.
- Resolve guest complaints.
- Assist guests with reservations for restaurants, entertainment venues.
- Attend regularly scheduled departmental meetings.
- Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork.
- Participate in special events.
- Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes.
- Record information on new customers, and updates Database.
- Assist the Slots Department with Jackpots.
- Compile customer feedback and informs management of findings.
- Maintain a consistent, regular attendance record.
Responsibilities
- Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
- Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
- Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
- Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
- Assist guests with reservations for restaurants, entertainment venues.
- Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
- Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
- Augment special events, through active participation in same.
- Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
- Record information on new customers, and updates Database as needed.
- Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
- Compile customer feedback and informs management of findings on a regular basis.
- Responsible for maintaining a consistent, regular attendance record.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
