Casino Host - Full Time (Shifts Vary)

Oaklawn•Hot Springs, AR

11d•Onsite

About The Position

Oaklawn is seeking a talented Casino Host to join their team. The Casino Host is responsible for developing and coordinating programs to attract, maintain, and retain casino players, ensuring guest satisfaction, repeat visits, and incremental revenue. This role requires superior communication, unparalleled customer service skills, a high degree of professionalism, and excellent critical thinking. The Casino Host interacts daily with casino customers, making decisions regarding comps, travel arrangements, and reservations. The position involves working with the Player Development/Marketing team to cultivate the market for high-limit casino guests, monitoring programs, and managing customer relationships to ensure profit margins and cost control. The role also includes organizing special functions, telemarketing efforts, identifying VIP customers, and maintaining direct contact with customers to build loyalty and fill events. Additionally, the Casino Host must promote positive guest relations, adhere to company core values, ensure compliance with regulations regarding minors and problem gambling, and make decisions regarding complimentaries based on player activity and profitability. The role may also involve developing operational manuals for VIP Services and performing other assigned duties.

Requirements

Must be at least 21 years of age.
High School Diploma or GED required.
Intermediate to advanced skills in Microsoft Word, Excel, and Outlook.
Must always keep player and company information private.
Must demonstrate an understanding of all casino games and slot machines.
Must present a professional, well-groomed appearance.
Must have the ability to learn new casino-related software programs.
Must be flexible regarding schedule and be able to work varied shifts.
Ability to work a schedule that includes nights, weekends and holidays.
Ability to travel to and from off-site assignments frequently.
Occasional travel out of state may be required.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
All applicants must complete a pre-employment drug screen and background check.

Nice To Haves

Experience in a casino setting preferred, but not required.
Bachelor’s Degree highly preferred.

Responsibilities

Develop and coordinate programs to attract, maintain, and retain casino players.
Work with customer contact departments to develop and implement strategies to cultivate the market for new and existing high-limit casino guests.
Monitor Player Development/Marketing programs and develop knowledge of customer betting habits, credit situation, and levels of participation.
Host casino guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
Arrange reservations, transportation, and accommodations for guests.
Assist guests with questions and special requests to ensure coordination of needs for their maximum convenience and comfort.
Organize special functions (parties, tournaments, etc.) and participates in aggressive telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
Identify and intercept VIP customers on the floor, off property and via referrals to grow the database.
Maintain personal, direct mail and phone contact with casino customers to build loyalty, increase worth and frequency, as well as fill events.
Assists with monthly VIP parties and special events hosted by Marketing.
Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service.
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
Have knowledge of the company's programs to address problem gambling.
Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Arkansas Gaming Regulations and Minimum Internal Control Standards.
Makes appropriate decisions regarding complimentaries (“comps”), by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability.
Develops/manages memos, policies, procedures, training manuals, and operations manuals for VIP Services.
Regular punctual attendance.
Ability to work required overtime.
Other duties as assigned.