CASINO HOST-FT

Chukchansi Gold Resort & Casino•Coarsegold, CA

4d•Onsite

About The Position

Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to premium players, and ensuring the quality of service provided to the customer is in accordance with the Company’s established marketing strategy. Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY! We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days.

Requirements

Casino experience required.
Excellent communication skills and a friendly, outgoing personality required.
Must be a self-starter, motivated, versatile and responsible.
Effective organizational skills required.
Strong background in customer-service/relations required.
Must be proficient in Microsoft Office.

Nice To Haves

Bachelor’s degree from a four-year college or university preferred.
Sales experience preferred.
Player tracking system and hotel reservation system experience preferred.

Responsibilities

Acts as a resource for customers, management and employees to ensure a maximum level of satisfaction and service throughout the department and the Company.
Represents the Company in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the Company.
Coordinate with additional Player Development personnel to properly fulfill all players’ requests across all segments.
Resolve customer’s complaints and/or conflicts, in a fair, equitable manner.
Facilitates the effective management of information throughout the department and the Company.
Maintain a working knowledge of the Company’s facility as well as current and upcoming events on property in order to advise customers and fellow employees of same whenever possible.
Usher and performs any reasonable request made by management.
Build relationships with internal guests “Slots and Table” that may be able to assist in identifying new premium players, and expedite referrals of new players.
Execute sales and promotion telemarketing against assigned lists of hosted players.
Identify and greet In-House premium players in all areas.
Consistently maintaining contact with assigned players through phone, email, text, US mail in order to fulfill premium player needs.
Answers all premium players calls and handle correspondences whether on, or off property in order to expedite their request for reservations, and services.
Participate in Casino events as appropriate.
Host VIP events, and participate in casino promotions as needed.
Fulfill premium player’s requests for complimentary services.
Coordinate with Executive Hosts and VIP Casino Hosts to properly retain players across all premium player segments.
Assist in staffing (VIP Lounge, Podium), and other administrative duties as assigned.
Preform Guest recovery as needed.
Responsible for completing player reservations in hotel reservation system and/or completing reservations utilizing the Internal Reservation form.